Director of Operations

JOB SUMMARY

The Operations Director for Independent Operations provides strategic and operational leadership for daily tour operations, guest experience, and financial performance. This role ensures operational excellence, alignment with company values, and financial accountability across all activities. The Director oversees logistics, staffing, maintenance, and quality control for all tour and excursion programs, while supporting the President of Tourism and the finance team with accounting functions such as budgeting, forecasting, and expense tracking.

This position plays a key leadership role in advancing the Huna Totem Corporation mission by ensuring that the independent operations delivers safe, high-quality, and culturally grounded visitor experiences that reflect our values of being Culture-Driven, Community-Centric, and Business-Focused.

ESSENTIAL DUTIES AND

RESPONSIBILITIESOperational LeadershipOversee day-to-day operations of independent operations, retail, food & beverage, tours, transportation, and guest services.

Develop and implement operational procedures that enhance safety, efficiency, and service quality.

Ensure all tours meet company standards, regulatory requirements, and guest satisfaction goals.

Coordinate staffing levels and schedules in alignment with seasonal business needs.

Work collaboratively with Huna Totem Tourism leadership to ensure seamless guest experience integration across Icy Strait Point and other tourism entities.

Financial & Administrative OversightSupport accounting functions including processing invoices, tracking revenues and expenses, and reconciling accounts in coordination with the corporate accounting department.

Assist in preparing budgets, forecasts, and variance analyses.

Monitor operational costs and identify opportunities for savings or efficiencies.

Ensure compliance with financial controls and timely submission of required documentation.

Leadership & Team DevelopmentRecruit, train, and mentor operations team members; foster a culture of safety, accountability, and teamwork.

Provide ongoing performance feedback and professional development opportunities.

Lead by example in demonstrating professionalism, cultural respect, and strong work ethic.

Strategic & Cross-Functional CollaborationPartner with the Marketing, Guest Services, and Maintenance teams to optimize tour performance and guest satisfaction.

Participate in strategic planning and long-term growth initiatives for the independent companies.

Represent Independent Companies in community partnerships, cultural engagement efforts, and local collaborations supporting Huna Totems mission.

PHYSICAL REQUIREMENTS & WORK

ENVIRONMENTWork is performed in both office and outdoor operational environments.

Must be able to stand or walk for extended periods and occasionally lift up to 25 pounds.

Occasional travel between Juneau and Hoonah is required.

Ability to work flexible hours, including weekends or evenings during peak tourism season.

QUALIFICATIONS

Education and ExperienceBachelors degree in Business Administration, Tourism Management, Accounting, or a related field preferred.

Minimum five (5) years of experience in management of tourism, operations, or hospitality required with oversight into food & beverage and retail in addition to tour operations.

Experience with accounting processes, budget management, and financial reporting preferred.

Knowledge of Alaska Native culture, tourism, and community relations a plus.

Skills and CompetenciesStrong leadership and organizational skills with the ability to manage multiple priorities.

Working knowledge of accounting software (QuickBooks, ADP, or similar) and proficiency with Microsoft Office Suite (Excel, Word, Outlook).Excellent communication and interpersonal skills.

Demonstrated ability to lead teams through seasonal and operational fluctuations.

Commitment to Huna Totems Guiding Principles and cultural values.

Additional InformationThis job description is not exhaustive and may include other duties necessary to support the goals and objectives of Huna Totem Corporation and its subsidiaries.

Huna Totem Corporation is an Equal Employment Opportunity employer, with Native Preference under P.L. 93-638.