Director of Multi-Unit Operations

Director of Multi-Unit Operations Full-Time | Field-Based Leadership Role | South Alabama Region About the Role We are seeking a highly capable, technology-comfortable, and execution-driven Director of Multi-Unit Operations to oversee and strengthen operations across a growing portfolio of retail and food service businesses. This role is designed for a strong operational leader who thrives in fast-paced environments and understands how to improve execution, build accountability, strengthen leadership teams, implement systems, and drive measurable operational performance across multiple locations. The ideal candidate is not a desk manager or corporate administrator. This position requires active field leadership, operational problem-solving, financial awareness, technology adaptability, leadership development, and the ability to build operational consistency through both people and systems. This is an excellent opportunity for a motivated operator who wants to make a visible impact within an established multi-location business environment with strong long-term growth potential. Key Responsibilities Operational Leadership Oversee day-to-day operations across multiple retail and food service locations Ensure operational consistency, cleanliness, customer experience, execution, and overall performance standards Conduct regular location visits, operational audits, and performance reviews Identify operational gaps and implement corrective action plans Performance & Profitability Analyze operational and financial performance across locations Improve operational efficiency through stronger systems, accountability, labor management, inventory controls, and execution standards Monitor key operational metrics and support profitability improvement initiatives Assist leadership in identifying operational growth opportunities Leadership & Team Development Recruit, train, coach, and develop location-level management teams Build a culture focused on accountability, urgency, professionalism, and execution Hold managers accountable through measurable expectations and structured follow-up Assist in resolving operational and staffing challenges Technology, Reporting & Systems Utilize technology, operational reporting, and performance data to improve visibility and decision-making Develop and improve operational procedures, reporting structures, accountability systems, and operational workflows Monitor KPIs, labor reporting, inventory trends, operational metrics, and performance indicators Help implement and improve operational systems, digital reporting processes, and accountability tools Use spreadsheets, operational dashboards, task management systems, and operational platforms effectively Inventory & Operational Controls Improve operational visibility surrounding inventory movement, ordering practices, waste reduction, and operational consistency Identify operational inefficiencies and areas requiring improvement Strengthen location-level operational discipline and follow-through Reporting & Communication Maintain organized operational reporting and follow-up systems Provide leadership with regular updates regarding operational performance, staffing concerns, opportunities, and action plans Use operational data and observations to drive accountability and operational decisions QualificationsMinimum Requirements Minimum 10 years of multi-unit operations management experience Strong background in retail, restaurant, grocery, convenience, or food service operations Experience managing multiple locations and leadership teams Strong understanding of labor management, operational systems, inventory controls, and profitability management Comfortable using technology, operational reporting systems, spreadsheets, and performance-tracking tools Proven leadership, communication, and problem-solving ability Highly organized, detail-oriented, and execution-focused Comfortable with regular travel between locations and flexible operational schedules when needed Preferred Qualifications Experience overseeing both retail and food service operations Experience leading operational improvement initiatives Strong understanding of multi-location operational execution Experience building operational systems and accountability structures Experience using operational technology and reporting platforms to improve business performance

Compensation Base Salary:

Up to $80,000

Performance-Based Incentive:

Up to $20,000 annually Additional growth opportunity for strong performers Performance incentives are tied to operational execution, leadership performance, accountability metrics, operational improvements, and company-defined performance goals. What We Are Looking For We are seeking someone who: leads from the front thinks operationally and strategically uses technology and data to drive decisions solves problems quickly builds systems and accountability understands profitability deeply thrives in fast-paced environments adapts quickly to new tools and operational systems focuses on execution and measurable results This role is best suited for a strong operator who wants the opportunity to make a direct impact within a growing multi-location business environment. Schedule Full-Time Field-based operational leadership role Flexible operational schedule required Experience Multi-unit management: 10 years preferred Work Location In-person / multi-location operational oversight

Pay:

Up to $100,000.00 per year Application Question(s): Have you previously worked directly with business owners or founders in a fast-paced environment where you were expected to independently solve operational problems, improve execution, build accountability, and drive performance across multiple locations? Please briefly describe your experience. This position is a full-time, field-based operational leadership role based in the Dothan, Alabama region with compensation structured up to $100,000 annually (Up to $80,000 base salary + up to $20,000 performance-based incentive). Are you comfortable with the location, travel requirements, compensation structure, and hands-on operational expectations of this role? Which industries have you directly managed in a multi-location operational leadership role?

Work Location:

In person