Coordinator, Hospitality Services

Department:

Business Services Annual Salary:

$40,000.00 - $45,000.00 commensurate with experience

Normal Work Schedule:

8:00 am - 4:30 pm Monday-Friday, some evenings and weekends as required

Job Summary:

Reporting to the Hospitality Manager, the Hospitality Coordinator delivers exceptional service for daily operations and sporting events, ensuring premium guest satisfaction, cleanliness, and efficiency. Key roles include mentoring student staff, managing inventory, and supporting training.

Duties and Responsibilities:

Oversee premium area, event, and game-day logistics with high service standards. Lead support staff, conduct training sessions, and serve as the main resource for student employees. Manage inventory, perform inspections, and maintain a safe, sanitary environment. Performs monthly evaluations of student staff members according to performance and participation. Works with the human resources department to recruit, hire and train new student personnel. Assists with the development of the intern program to provide additional staffing as needed. Leads the support staff during football and baseball game days while assisting the manager with any necessary required tasks. Works with the marketing team to promote hospitality services. Oversees the Hospitality Services' social media platforms. Focuses on fostering a positive environment for both guests and staff. Performs other duties as assigned.

Required Minimum Qualifications:

Bachelor's degree or at least 5 years experience in premium area management. At least 2 years of experience working in premium area hospitality and/or customer service.

Preferred Qualifications:

Previous supervisory or management experience. Knowledge of standard hospitality practices and procedures. The ability to work well under pressure in a fast-paced environment Knowledge of the best practices and procedures of customer service, hospitality management, and gameday management Excellent organizational skills

Required Documents:

Cover Letter Resume Unofficial Transcripts Employee Benefits:

JSU strives to provide great quality of life to our employees through an attractive, competitive benefits package for our full-time faculty and staff. These benefits enhance your salary as a JSU employee and are part of your total compensation package.

Benefits include:

Retirement Plans Alabama Teacher's Retirement System (TRS) RSA-1 Deferred Compensation 403-B Retirement Annuity (TIAA) Health Insurance Medical (PEEHIP) Optional plans: vision, dental, flexible spending plan, dependent care, cancer and hospital indemnity Long-term disability and life insurance Tuition assistance Paid and unpaid leave Employee Assistance Program Prescription assistance For additional information regarding benefits, please visit our website

Clery Notice:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://clerycenter.org/policy-resources/the-clery-act/ the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at https://www.jsu.edu/police/docs/cleryannualreport.pdf

Equal Employment Opportunity:

Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.