House Manager

House Manager New Village Arts Inc - 5.0 Carlsbad, CA Job Details Part-time $18.50 - $19.50 an hour 1 day ago Qualifications Customer communication Guest relations Volunteer management Greeting customers Managing hospitality teams Mid-level Team management Decision making Theater Communication skills Customer complaint resolution Full Job Description New Village Arts is seeking a warm, confident, and solutions-oriented House Manager to help lead front-of-house operations for performances and events at the Dea Hurston New Village Arts Center in Carlsbad Village. The House Manager plays a key role in creating a safe, welcoming, and organized experience for every patron who walks through our doors. This position serves as the front-of-house lead during performances, supports volunteer ushers, communicates with box office and production staff, and helps ensure that each event runs smoothly from pre-show through post-show. What you'll do: Oversee front-of-house operations during performances and events Support and guide volunteer ushers Welcome patrons and assist with seating, accessibility, and audience needs Help manage late seating and lobby flow Respond to patron concerns calmly and professionally Coordinate with box office, bartenders, and production staff Monitor house readiness, cleanliness, and safety Complete post-show reports and incident documentation as needed We're looking for someone who: Has strong customer service and communication skills Is calm under pressure and comfortable making real-time decisions Can lead with professionalism, warmth, and good judgment Works well in a live event or fast-paced hospitality environment Is available to work evenings, weekends, and some holidays Has prior theatre, events, hospitality, or front-of-house experience preferred At New Village Arts, we believe live performance has the power to awaken the human spirit. If you enjoy working with people, thrive in a dynamic environment, and want to help create memorable audience experiences, we'd love to hear from you.