Business-level Mandarin Speaker - Pickup Operations Manager

Business-level Mandarin Speaker

• Pickup Operations Manager Comrise
• 4.0 Eastvale, CA Job Details $80,000
• $100,000 a year 20 hours ago Qualifications Performance monitoring Mandarin Customer service Team leadership Route planning Reporting and dashboarding tools Key Performance Indicators Process improvement planning Excel data analysis Full Job Description Job title: Business-level Mandarin Speaker

• Pickup Operations Manager Location :

  Eastvale, CA
• Onsite Pay ranges: $80,000 to $95,000/year

Requirements :

Business-level proficiency in English and Mandarin since this role requires frequent communication with the team in China. Bachelor's degree preferred 5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations Bilingual Mandarin Pickup Operations Manager Description Manage overall pickup operations and ensure SLA compliance across service regions Monitor and improve customer pickup timeliness and operational performance Oversee driver dispatch operations and optimize daily routing efficiency Coordinate pickup operations for key accounts and large-volume customers Investigate and resolve pickup-related operational exceptions and service failures Analyze pickup operational costs and implement cost control initiatives Optimize pickup routes and dispatch planning to improve efficiency and service levels Monitor pickup KPIs, including on-time pickup rate, route utilization, service quality, and operational productivity Collaborate cross-functionally with warehouse, transportation, and customer service teams Develop operational processes and continuous improvement initiatives to support scalable growth Support peak season pickup capacity planning and operational contingency management Requirements Bachelor's degree preferred 5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations Strong understanding of logistics routing, dispatch processes, and customer service operations Experience managing operational KPIs and process improvement initiatives Strong analytical, communication, and leadership skills Ability to manage multiple priorities in a fast-paced logistics environment Proficiency in Excel and operational reporting tools Bilingual in Mandarin and English required. This job requires to communicate with Mandarin speaking team. #ESJ