Senior Group Manager, Warranty Technical Operations

Senior Group Manager, Warranty Technical Operations Hyundai Motor America - 3.9 Fountain Valley, CA Job Details $137,025 - $203,000 a year 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Family leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications High school diploma or GED Driver's License Supervising experience Team management OEM Full Job Description At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It's time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

WORK MODEL

#LI-OnSite

WHAT YOU WILL DO

Lead the Warranty Prior Approval (PA) and Post Claim Review (PCR) Operation to review and authorize or decline high cost / priority warranty and campaign claims prior to work being completed and before paying claims. Lead the Warranty Technical Center(s) operation to request and evaluate post repair parts to confirm dealer compliance with warranty policy, Technical Service Bulletins (TSBs) and identify opportunities to validate proper repair, lower repair costs, and increase product quality. Support achieving company objectives for Fix Right First Time in support of benchmark levels of Service Satisfaction/CSI and Total Cost of Quality including warranty cost. Support NHTSA compliance through effective support of recall/campaign completion and repair validation.

HOW YOU WILL MAKE AN IMPACT

Develop and operate an omnichannel PA/PCR support model, including strategy, systems, and staffing, to provide dealers with timely and accurate claim guidance. Lead the Warranty Technical Center by directing parts returns, evaluating post-repair parts, ensuring warranty compliance, and applying dealer chargebacks as needed. Partner closely with the Warranty team to align and continuously improve warranty policies and procedures. Drive operational efficiency through waste elimination, process simplification, and streamlining complex workflows. Lead the adoption of AI and intelligent automation to reduce manual effort and enable scalable, data-driven operations. Collaborate with Field Technical Operations and Quality & Service Engineering to enhance TSIs, diagnostic tools, TSBs, and special tools; escalate issues requiring fixes or improvements. Ensure all teams identify and report potential safety issues in accordance with NASO processes and support investigations with data sharing. Develop internal and external staffing strategies; recruit, train, motivate, and retain talent in alignment with HMA policies. Create and manage business plans and budgets; track performance and adjust resources as needed. Select, contract, and manage vendors, including RFPs, scope definition, performance management, and payment approvals. Partner cross-functionally with Service, CX, Quality, After-Sales, Sales, Field Ops, and Retail Training to achieve business objectives. Lead employee performance management, coaching, career development, travel approvals, and policy governance aligned with division objectives.

WHAT YOU WILL BRING TO THE ROLE

Must be a high school graduate. Bachelor's degree preferred. Master's degree a plus. Ten or more years of relevant experience, of which at least eight years of directly related experience in OEM service. Three or more years of technical supervisory experience required. Thorough automotive technical knowledge required. Excellent interpersonal skills. Excellent presentation skills. Strong written and oral communication skills. Ability to manage multiple, complex programs simultaneously.

WHAT HYUNDAI CAN OFFER YOU

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance) Holiday Pay - the company shuts down with pay between Christmas and New Years. Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts 401(k) retirement plan with Employer Match Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution Vacation and sick time off Employer-paid basic life and disability coverage, including Paid-Family Leave. Mental health, wellbeing, and employee assistance program Health advocate (support) Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.

External Training and Development Programs Compensation Range:

$137,025.00 - $203,000.00 annual base salary

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

OTHER DETAILS

Normal office duties. Occasional lifting and/or vehicle mechanical assembly/disassembly. Work requires vehicle evaluations, travel to meetings, site visits, and inspections. This requires possession of a valid state driver's license and good driving record. Work requires willingness to work a flexible schedule. Work may require occasional weekend and/or evening work. Travel required, international (Korea) and domestic (up to 10%). Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.