Director of People and Hotel Operations

Director of People and Hotel Operations at Somers Capital Director of People and Hotel Operations at Somers Capital in Poway, California Posted in 9 days ago.

Type:

full-time

Job Description:

Overview Somers Collection is a fast-growing hospitality company building a portfolio of boutique hotels, and we're looking for a hands-on operator with a strong hotel + HR background to help us build and scale our on-site team infrastructure. You will own the people, processes, and property-level execution across our portfolio•ensuring our teams are performing, our standards are upheld, and our assets are operating efficiently from acquisition through day-to-day operations. Bilingual in Spanish is required. What You'll OwnTeam Leadership, Hiring & Accountability Oversee all on-site teams across properties (housekeeping, front desk, maintenance support) Lead hiring, onboarding, performance management, and terminations Set clear KPIs and hold teams accountable through structured check-ins and scorecards Quickly address underperformance with coaching, PIPs, or staffing changes HR Systems, Onboarding & Culture Build and implement structured onboarding processes for both new hires and new properties Create and maintain SOPs, training materials, and employee standards Implement and enforce brand standards across all properties (including dress code and presentation) Ensure compliance with HR best practices and employment regulations Property Standards & Field Execution Visit properties regularly to ensure consistent execution and quality Implement and enforce operational checklists across all teams Ensure properties are clean, organized, and operating at a high standard Identify gaps in real time and drive resolution Asset Management & New Property Integration Support due diligence during acquisitions (operational + team assessment) Lead transition and onboarding of newly acquired hotels into our systems and standards Build and execute onboarding checklists for new properties to ensure smooth integration Identify operational improvements and cost efficiencies at each asset Financial Oversight & Compliance Manage vendor bills and approvals through Bill.com Oversee property-level financial responsibilities including: TOT (Transient Occupancy Tax) filings and payments Property tax coordination Insurance sourcing and renewals Quarterly reporting coordination Ensure all financial and compliance-related items are handled accurately and on time Cross-Team Coordination & Communication Act as the primary bridge between on-site teams, leadership, and ownership Communicate with project management on repairs, upgrades, and property needs Provide regular performance and status updates to ownership Serve as point of contact for city or regulatory outreach as needed Step in on escalated guest issues when required and ensure resolution What This Role Requires Comfortable operating in a startup environment•building systems from the ground up Able to wear multiple hats and shift between strategy and execution Willing to be in the field regularly and lead from the front Strong communicator who can manage teams, vendors, and stakeholders effectively High ownership mindset•nothing slips through the cracks Who You Are 5+ years in hotel operations, hospitality management, or multi-property oversight Strong background in HR, team leadership, and performance management Experience with property onboarding, transitions, or new openings strongly preferred Familiar with hotel-level financial operations (taxes, vendor management, reporting) Highly organized, detail-oriented, and process-driven Direct, accountable, and comfortable having tough conversations Scrappy, proactive, and solutions-oriented Bilingual in Spanish required Success Looks Like Standardized onboarding and SOPs across all properties High-performing, accountable on-site teams Consistent property standards and execution Smooth onboarding of new acquisitions Clean, timely financial and compliance processes (taxes, reporting, vendors) Clear communication across teams, leadership, and ownership Issues identified early and resolved quickly

Compensation:

$100K•200K total compensation (base + performance-based incentives) Application Process (Quick + Intentional) To apply, please submit a Loom video (3 minutes or less) answering the questions below and send to lauren@somerscapital.com What does your ideal day or week look like when you're overseeing multiple properties and teams? How do you structure your time between people, properties, and problem-solving? If you stepped into this role tomorrow and there were no clear systems in place, what would be your first 30 days? What would you prioritize building first and why? How do you ensure on-site teams are actually following processes and standards day-to-day (not just saying they are)? Walk us through what you put in place. When you visit a property, what are the first things you look for and how do you assess if the team is performing at a high level? Give an example of how you've implemented checklists, SOPs, or standards across multiple locations. How did you roll it out and enforce adoption? How do you typically communicate issues or updates to leadership and ownership? What does that cadence and format look like for you? In a fast-moving environment, how do you prioritize when multiple issues are happening across different properties at once? Which PMS and CRM systems have you used before and what is your expertise working with them?