Deputy Director of Programs and Operations

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

The County of Riverside's Department of Child Support Services (DCSS) is seeking a dynamic and experienced Deputy Director of Programs and Operations to join its leadership team in Riverside. This executive-level position is responsible for overseeing program and operational functions across all DCSS branch locations and providing direct leadership to Regional Managers. The Deputy Director will manage day-to-day departmental operations, ensure compliance with departmental, County, and State requirements, and oversee budget and staffing requests based on organizational needs. This role is central to the department's leadership and will involve the hiring process, performance evaluations of direct reports, and decisions related to employee discipline. The incumbent will regularly attend executive leadership meetings, department head meetings, and State DCSS meetings, both virtually and in person. Some travel is required to visit branch offices and provide operational oversight and support across all locations. In addition, the Deputy Director will provide on-site coverage for the executive team as needed and serve as a key contributor in strategic planning initiatives, organizational changes, and departmental improvement efforts. This role will also mentor newly appointed Regional Managers by offering guidance, leadership support, and operational direction to ensure successful performance in their roles. The ideal candidate will possess exceptional verbal and written communication skills, strong interpersonal abilities, and the confidence to address complex and sensitive issues effectively. Success in this role requires the ability to work independently, demonstrate sound judgment, and lead with professionalism and integrity. Experience developing reports and presentations using tools such as Microsoft Excel and SharePoint is highly desirable. Strong leadership skills, including the ability to provide direction, mentorship, and support to management staff, are essential. Meet the Team! The County of Riverside Department of Child Support Services works with parents and guardians to ensure children and families receive court-ordered financial and medical support. Services provided included locating, establishing paternity, establishing, modifying, and enforcing a court order for child support, and establishing, modifying, and enforcing an order for health coverage. Can you see yourself here?

EXAMPLES OF ESSENTIAL DUTIES

Assist the Director in the direction and administration of the department; assist in establishing and implementing agency program policies and operational procedures, and make revisions or recommendations for improvement as appropriate. Plan and implement new agency program priorities, which includes legislation analysis and tracking to determine impact upon operations. Seek out new partnerships and alliances, innovative system of program reporting and outcome measurement, and overall service system re-design for continuous improvement of client services. Develop, direct, and coordinate new service program initiatives that are responsive to changing and emerging needs of the community. Develop and oversee programs compliant with laws, rules, and regulations and implement administrative and operational procedures to ensure accountability. Design and conduct ongoing needs assessments for the department; compile, organize and analyze the data; rank needs accordingly, and determine what services and supports are required for the department's program; identify and assess training needs for department staff and arrange for training for optimal service to clients and constituents. Coordinate the implementation of program procedures with staff and systems personnel; develop, prepare, revise, and monitor the implementation of program plans and procedures. Provide technical assistance to service providers and related jurisdictions on demographic data, needs, and resources; represent the department at local, regional, and state-wide meetings and conferences. Conduct and participate in studies addressing current issues and prepare reports on public policy and service system solutions. Write and/or supervise the preparation, development, and submission of grant proposals for programs.

MINIMUM QUALIFICATIONS

Education :

Graduation from an accredited college or university with a Bachelor's degree in social science, behavioral science, business, public administration, or a closely related field to the assignment. (Additional qualifying experience may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)

Experience :

Four years in a managerial, administrative, supervisory, or staff capacity assigned primary responsibility for analysis and problem resolution recommendations related to organization operations, procedures, programs, budget, and/or personnel in a governmental agency. This experience must have included gathering information from a variety of sources, performing basic statistical analysis, and writing reports of a standardized nature.

Knowledge of :

Principles, methods, and techniques of administration, organization, and management in a governmental or public agency environment; structures and function of local, state, and federal government and business as they relate to social services programs; advanced information gathering and statistical techniques; the elements of composition and report writing techniques; social and cultural factors affecting the needs of the community; supervision; grant writing; objectives and methods of community organization. Ability to : Plan, organize, and direct the operations of an organization; evaluate fiscal and operational programs, projects and procedures; develop efficient and effective program enforcement procedures, training methods and techniques; make appropriate program recommendations on budgeting and staffing; perform advanced statistical analysis and interpret the results accurately; supervise staff; compose narrative and/or statistical reports; communicate effectively verbally and in writing; speak effectively before large and small audiences; develop and maintain cooperative working relationships with a variety of department staff, government, business, community officials, and the news media; plan, organize, and manage a planning function related to social services; organize and direct community conferences and meetings.

SUPPLEMENTAL INFORMATION

For questions regarding this recruitment Please contact Ebelyn Skinner at 951-955-5196 or eskinner@rivco.org. Please allow 1-2 business days for a response to general inquiries. ________________________________________________________________________________________

APPLICATION INFORMATION

Veteran's Preference The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies Reasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability Proof of Education If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE). Work Authorization Requirement Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas. Equal Opportunity Employer The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Pre-Employment All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required. Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head. General Information Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered. Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com. If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.