Escapology Lead

Escapology Lead

BELMONT PARK ENTERTAINMENT LLC - 3.1

San Diego, CA Job Details Part-time $22 - $25 an hour 1 day ago Qualifications Outdoor work Customer inquiry handling Team management Profit & Loss statement Profit and loss analysis Delegation Full Job Description If you're ready to help create memorable experiences where guests can challenge themselves, work together, and have fun, Belmont Park is the place for you. Apply now and become part of the team that delivers immersive entertainment and exceptional guest service at Escapology. What Makes Belmont Park Special Belmont Park is more than a workplace, it's a place where families create lifelong memories. Our team members help deliver that experience every day by living our core values: Spread Joy, Embrace Community, Serve Others, Live Excellence, Breathe Integrity, and Ignite Growth. All About Escapology Escapology is a premium escape room experience at Belmont Park, where guests step into immersive, story-driven adventures. Each game challenges players to solve puzzles, uncover clues, and work together to escape before time runs out. Game Masters are at the heart of every experience, guiding guests and ensuring each game runs smoothly. Your Role as an Escapology Lead The Escapology Lead is responsible for supporting daily venue operations while ensuring every guest receives an engaging and high-quality experience. This role assists with team leadership, scheduling, operational oversight, guest satisfaction, and technical support for escape games. The Escapology Lead serves as a key point of contact during shifts and helps maintain smooth operations in the absence of the Manager. What You'll Be Doing Operations / Core Responsibilities Manage venue operations in the absence of the General Manager Support daily operational needs and ensure smooth shift execution Schedule venue staff and assist with staffing coordination Create daily operational reports required by management Oversee inventory levels for supplies and equipment Assist with opening and closing duties as needed Guest Interaction & Experience Deliver exceptional guest service throughout the customer experience Introduce games and provide clear instructions to guests Follow through on guest questions, requests, and concerns in a professional manner Support day-to-day guest satisfaction and overall game experience Team Leadership & Training Support staff training and uphold operational standards Communicate important updates and operational information to team members Attend marketing meetings and communicate relevant information to leadership and staff Technical & Systems Support Manage and understand backend systems including Bookeo, scheduling software, waiver applications, Mailchimp, POS systems, ticket reseller platforms, and the Escapology website Troubleshoot technical difficulties with games efficiently to minimize guest disruption Reset escape rooms quickly, accurately, and safely between guest experiences Financial & Administrative Responsibilities Handle cash management, payments, and guest issue resolution Track sales, customer counts, comps, giveaways, gift certificates, overtime, waste, repair costs, and other operational metrics Safety & Compliance Follow and comply with company policies, procedures, and safe work practices Maintain a clean, organized, and safe working environment Team Collaboration Work collaboratively with management and team members to support venue success Communicate operational concerns, updates, and guest feedback effectively Perform additional duties as assigned Who You Are Friendly, energetic, and passionate about guest experiences Organized and detail-oriented with strong multitasking skills Comfortable leading teams and supporting daily operations Calm and solution-oriented in fast-paced environments Technically confident and able to troubleshoot issues efficiently A reliable team player with strong communication skills What You Bring Previous leadership, hospitality, entertainment, or guest service experience preferred Experience with scheduling systems, POS systems, or reservation software preferred Ability to work evenings, weekends, and holidays Strong problem-solving and organizational skills Ability to stand and move throughout shifts as needed Belmont Park LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Physical Requirements:

Able to stand/walk up to eight hours at a time. Able to lift up to 40 lbs. Able to move equipment which would include pushing, pulling, stooping and shoving, and bending. Able to work outdoors may be exposed to a variety of weather conditions such as rain, cold temperatures, direct sunlight, high heat, and humidity. Able to work in a noisy environment. Ability to climb stairs.

Skills/Qualifications:

Working knowledge of various computer software programs (MS Office, restaurant management software, POS). Experience and expertise in budget development, management, and financial assessment and control. Ability to spot and resolve problems efficiently. Mastery in delegating multiple tasks. Ability to manage personnel and meet financial targets. Guest-oriented and service-minded. Strong teamwork skills and ability to work productively across various departments. Ability to multi-task and have a keen eye for detail and follow up. Strong planning skills and ability to provide training and instruction. Strong organizational skills and ability to manage multiple operations. Proficiency with Office Applications and POS software Minimum 1-year management experience, including Profit and Loss management Ability to drive and manage workplace change Strong Profit and Loss management abilities

Expected Hours of Work:

Flexible availability is required, including nights, holidays, and peak seasons. Team members must maintain open availability for at least two of the three weekend days: Friday, Saturday, and Sunday.

Testing/Work Authorization:

Must be at least 18 years of age or older. Valid U.S. work authorization required. Pre-Employment Drug Test and Background Check Required.

Why You'll Love Working Here:

A Workplace Like No Other:

From beachfront views to behind-the-scenes roles, Belmont Park offers a dynamic environment you won't find anywhere else.

Be Part of Something Bigger:

Join a team that creates joy, memories, and unforgettable experiences for thousands of guests every day.

Fun Meets Purpose:

Whether you're guest-facing or working behind the scenes, your work directly shapes someone's favorite day.

Community & Culture:

Work alongside a diverse, supportive team that celebrates individuality, teamwork, and growth.

Perks That Make It Better:

Enjoy park discounts, special team events, flexible scheduling, and opportunities to develop new skills and advance your career.