Registration & Reservation Supervisor

At Mission Bay RV Resort, we pride ourselves on delivering exceptional guest experiences in a dynamic, hospitality-driven environment. We are looking for a Reservations & Registration Supervisor to help lead our front-line team and ensure smooth daily operations of our reservations office. If you are detail-oriented, guest-focused, and ready to step into a leadership role, we invite you to apply. Position Overview The Reservations & Registration Supervisor plays a key role in both hands-on operations and team leadership . This individual will perform the duties of a Reservations/Registration Agent while also overseeing the department in the absence of the Manager. You will ensure exceptional service delivery, support team performance, and maintain efficient reservation processes and systems. Key Responsibilities Team Leadership & Operations Oversee daily operations of the Reservations/Registration department Support scheduling and ensure appropriate staffing coverage Monitor team performance, attendance, and adherence to procedures Provide coaching, training support, and performance feedback (in partnership with the Manager) Guest Experience Respond promptly and professionally to guest inquiries and complaints Resolve issues in real time whenever possible; escalate complex matters as needed Deliver friendly, courteous, and service-oriented interactions at all times Reservations & Revenue Support Process reservations accurately and efficiently Respond to reservation emails in a timely manner Promote additional services and amenities (rentals, merchandise, fees) Ensure all guest accounts and folios are balanced and complete Cash Handling & Administrative Responsibilities Follow proper cash handling, banking, and reconciliation procedures Assist in resolving discrepancies and reporting over/shorts Maintain organized reservation records, including extended stay and group bookings Operational Excellence Ensure systems (Newbook, Elevate, etc.) are functioning properly and report issues Maintain a clean, organized, and fully stocked office environment Enforce company policies, procedures, and resort rules Collaborate with other departments to resolve operational needs Qualifications Previous experience in hospitality, reservations, or front desk operations (supervisory experience preferred) Working knowledge of reservation systems (Newbook or similar) and phone systems (Elevate or similar) Strong customer service and conflict resolution skills Excellent communication, organizational, and multitasking abilities Solid cash-handling and basic math skills Intermediate Microsoft 365 proficiency Professional, dependable, and team-oriented approach Work Environment & Physical Requirements Ability to multitask in a fast-paced environment with fluctuating workloads Prolonged periods of sitting, standing, and computer use Ability to accurately type while engaging with guests Must be able to lift up to 30 lbs Why Work With Us? Collaborative and supportive work environment Opportunity to grow your hospitality leadership skills Direct impact on guest satisfaction and team success Beautiful waterfront location in Mission Bay Apply Today Bring your passion for hospitality and leadership to Mission Bay RV Resort—apply now to join our team!