Leader In Development - Rooms

Leader In Development - Rooms San Francisco, CA Job Details Full-time $35.50 an hour 1 day ago Qualifications Project reporting Hotel housekeeping management Handling customer inquiries Hotel quality control Processing cash transactions Managing hospitality teams Mid-level Dispatching Bachelor's degree Laundry Hospitality Management Cleaning Hotel customer satisfaction operations Appointment scheduling Employee engagement OPERA Leadership Overseeing training Staff development Full Job Description Omni San Francisco Set amid the iconic charm and sweeping views of San Francisco, the Omni San Francisco Hotel offers a refined escape for both leisure and business travelers. Located in the heart of the Financial District, just moments from Union Square, the Embarcadero, and the city's most celebrated attractions, our four-star hotel seamlessly blends timeless luxury with contemporary style. Guests can relax in beautifully appointed accommodations featuring plush comforts and elegant design, savor locally inspired cuisine at our signature restaurant, or enjoy a handcrafted cocktail in the warmth of our inviting lounge. Business travelers will appreciate our state-of-the-art meeting spaces, personalized service, and convenient access to major corporate offices and transportation hubs. Whether you're here to explore San Francisco's renowned culinary scene, stroll through its historic neighborhoods, or host a productive business meeting in a setting of sophistication, the Omni San Francisco Hotel provides the perfect balance of comfort, service, and location. We are equally dedicated to creating a culture of warmth, respect, and growth—where associates are empowered to deliver exceptional service, create memorable moments for our guests, and grow personally and professionally as part of a team that takes pride in genuine hospitality. Discover a destination where classic elegance meets modern convenience — and every stay feels uniquely San Francisco. Overview Omni Hotels & Resorts' Leader In Development (LID) program is a challenging twelve-month curriculum designed to develop entry level candidates and offer them expanded career opportunities. Through a Self-Directed Development Plan a LID will experience hands on learning through their respective division of the hotel. With the successful completion of the LID program, the candidate selected will have the tools that will enable them to be a candidate for an entry level management position with Omni Hotels & Resorts. The Rooms LID at Omni San Francisco will train in all aspects of the Rooms division to include: Front Desk, Guest Services, Housekeeping and Laundry. While rotating between various roles and responsibilities, this individual will support the efforts of the department with a particular emphasis on developing this individual in their management and leadership skills. This is a customer service position which requires a multitude of tasks while consistently providing exceptional customer service to our guests and clients in-house. As an effective member of the Rooms management team, the Rooms LID will be primarily responsible for ensuring the quality operation of the various departments and staff on a daily basis and assisting management team in staff training, and ensuring prompt, courteous service in a manner that complies with Omni standards and company policies and procedures. Job Description To effectively perform job functions of various front office, guest services, and housekeeping positions. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives. Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report. Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards. Execute room inspections according to standards. Be familiar with all systems and equipment as related to the Front Office (Opera ORS/PMS, Canary, Synergy, Two-Way Radio Dispatch, ISD Firepanel and Medallia). Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed. Assist with shift coverage in the event of call-offs of staff. Represent the Omni Brand and Culture at all times, meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles. Be actively engaged with our guests and hotel associates, demonstrating and rewarding. Support a positive work environment of employee growth and development, inter-departmental teamwork and exceptional customer service. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc. Maintain Forbes training and POO Inspire Audit Standards. Complete other duties as assigned. Job Requirements A Bachelor's degree is required, preferably in Hospitality Management. Previous hotel experience, preferably in a role that required leadership. Candidates must be available to relocate after completion of the program. Previous Housekeeping or Rooms Division experience is preferred. Must be willing to work 47.50 hours per week. Flexible schedule required to include nights, weekends and holidays. Must be able to walk/stand for extended periods of time (to include entire shift). Must be able to lift up to 40 lbs and push/pull/carry up to 25lbs. Requires frequent bending, squatting and reaching overhead. Self-motivated with ability to manage deadlines. Previous Experience with collective bargaining agreements preferred.

Pay Rate:

$35.50 per hour Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: .