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Job Description
Operations Supervisor (Transportation) San Jose CA Hallcon - 2.5 San Jose, CA Job Details Full-time $75,000 a year 1 day ago Benefits Health insurance Dental insurance Vision insurance Qualifications Computer operation Customer communication DOT (Department of Transportation) regulations Productivity software Full Job Description Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more. The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement. For more information, visit hallcon.com.
Key Highlights include:
Innovative opportunities supporting critical clientele Ongoing professional growth and opportunity Dynamic, energetic work environment Medical, dental, vision benefits, 401k Convenient Fremont location Hallcon is a rider experience company focused on providing diverse transportation services to exciting clients across multiple modes such as fixed route, commuter, shuttles, on-demand, and microtransit. This role includes managing the day-to-day success of morning and afternoon commuter programs across client campuses. New team members work in an energetic, collaborative environment with Operations Managers, while honing their operations knowledge, interacting with new technologies, and advocating The Hallcon Way. Key Responsibilities Monitor daily driver activities to ensure compliance with company policies Maintain communications with Local Dispatchers while responding to client needs Provide Support to Dispatch Team to ensure successful operation, cover shifts as needed. Initiate corrective actions with employees to manage client incidents while mitigating the risk of future SLA penalties Develop written reports as required by management Professionally respond to information requested by riders and client Coordinate communication between employees and clients Process and complete employee payroll Ensure Safety Standards are met and rules are followed. Qualifications & Experience Good communication skills and ability to interact with passengers and clients with clarity, tact and courtesy Must be computer literate and have working experience with Microsoft Office suite Must be able to work various days and hours with flexibility, as required Must be at least 21 years of age Must be qualified to work in the United States Must have a minimum of 5 years' experience in customer service and transportation service Requires experience with FMCSA regulations as prescribed by the US Department of Transportation Experience with fleet management, maintenance, dispatch software and systems is highly desirable. Professionalism & Coaching Foster positive working relationships with drivers, dispatchers, clients, and team members to support a collaborative and respectful work environment Demonstrate strong interpersonal and conflict-resolution skills when addressing employee concerns, operational challenges, and client issues Provide professional coaching, mentorship, and constructive feedback to employees to encourage accountability and team development Maintain a high level of professionalism, communication, and emotional intelligence while managing diverse teams in a fast-paced operational environment Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more. Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
