Director of Operations

Director of Operations

VENTURA HOSPITALITY PARTNERS LLC

Ventura, CA Job Details Full-time $120,000

• $145,000 a year 2 days ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Paid sick time Qualifications Vendor relationship building Hotel housekeeping management Managing hospitality teams Full Job Description Join our team at Crowne Plaza Ventura Beach, managed by Providence Hospitality Partners, and work where the California coast meets exceptional hospitality.

Located just steps from the sand and moments from downtown Ventura, our beachfront hotel is surrounded by restaurants, shops, and scenic attractions like the Ventura Pier and Surfers Point. Providence Hospitality Partners, based in Denver and founded in 2002, operates hotels where every guest wants to stay and every associate wants to work. We're committed to creating a culture of teamwork, service, and personal growth—where you can develop your career, contribute to the community, and enjoy a balanced, rewarding work experience.

SUMMARY:

Oversees and manages all aspects of hotel operations and activities to ensure effective and profitable operation and growth; provides support to the General Manager. An ambassador for the brand and the hotel. Provide leadership and planning to all departments in support of our service culture, maximized operations and guest satisfaction. Responsible for overall hotel targets to deliver an excellent guest experience while managing between profitability and guest satisfaction measures.

DUTIES AND RESPONSIBILITIES

Understands and promotes a culture of responsibility for those "Within our Care". Be a brand ambassador; know and represent the Crowne Plaza brand story, local information and be in appropriate uniform at all times. Supports and promotes the vision and direction for the hotel. Contributes to the sales and profitability of the hotel. Maintains a positive and responsive relationship with the associates, vendors, guests and other stake holders. Assists the General Manager in day-to-day operations; acts as General Manager in the absence of the GM. Knowledge of brand, brand systems and requirements Responsible for timely monitoring and management of social media and travel websites Monitors standards for hotel including but not limited to personnel administration and performance, service to guests, social media site responses. Ensures that all guest service programs are in place and being implemented throughout the property. Maintains effective revenue management techniques to maximize hotel revenues; reviews and analyzes financial statements. Monitors hotel budget; manages or contributes to all accounting functions. Monitors overall condition of all guest rooms, public areas, and outside grounds; ensures that deficiencies are rectified. Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all department managers to ensure all areas of hotel are performing at established standards. Ensures that guests' needs are fulfilled and their stay is as pleasurable as possible; responds to guest feedback, including complaints/problems. Possesses and maintains thorough knowledge of hotel services, facilities, and policies and area's attractions. Develop an understanding of the industry and stay abreast of industry trends; communicates/incorporates information to assure all departments remain current. Assists in any department of hotel as needed. Assist with hires, trains, supervises, motivates, and develops hotel managers and staff; manages schedules and workflow as needed. Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance. Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions. Prepares and submits timely reports as required Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

Directly supervises all within the operating department(s). Indirectly supervises all employees within all department(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems .

QUALIFICATIONS

Minimum five years' related experience or equivalent; college degree in related field preferred Prior experience overseeing Front Office and HOusekeeping operations required Demonstrated proficiency in supervising and motivating subordinates Commitment to excellence and high standards Excellent written and oral communication skills Basic competence in subordinates' duties and tasks Strong organizational, problem-solving, and analytical skills Ability to manage priorities and workflow Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Proficient on Microsoft Suite, Profit Sword, and brand internet platforms for the brand and management company Excellent customer service skills Proven leadership and business acumen skills Proven ability to handle multiple projects and meet deadlines Strong interpersonal skills. Good judgement with the ability to make timely and sound decisions Creative, flexible, and innovative team player Passion, enthusiasm, focus, creativity, and a positive outlook. Bilingual skills a plus. Professional appearance and demeanor Ability to effectively communicate with people at all levels and from various backgrounds.

COMPETENCIES

Customer Service

• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Leadership
• Interpersonal Skills
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Teamwork
• Builds strong teams. Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Financial ACumen / Cost Consciousness
• Effectively manages labor and other controllable expenses without sacrifcing brand standards or service. Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Diversity
• Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support
• Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Judgment
• Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Professionalism
• Upholds company values; Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Safety and Security
• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequently required to stand, walk, and move throughout the property Occasionally required to sit Frequently required to utilize hand and finger dexterity Occasionally required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard Occasionally required to lift/push/carry items up to 25 pounds Occasionally exposure to wet and/or humid conditions (non-weather) Occasionally/Frequently/Continually exposure to outside weather conditions Occasionally exposure to extreme heat or cold (non-weather) Occasionally exposure to bloodborne and airborne pathogens or infectious materials

SALARY:

BENEFITS

Medical, Dental, and Vision Insurance Short-Term and Long-Term Disability Company paid Basic Life and AD&D Insurance 401(k) with Company match Paid Time Off and State required sick pay (as applicable) 8 Paid Holidays Hotel discounts by brand