Central Ops Officer Assistant

GENERAL SUMMARY

Provides customer support via the telephone. Oversees all aspects of the Shared Operations department. Must be able to perform any and all duties in the Department. Provides support to sister banks on operational functions. Also responsible for training as well as performance evaluations. Accountable for all actions, activity and performance in the bookkeeping area of Shared Operations.

RESPONSIBILITIES AND DUTIES

Provides telephone customer service and support for external and internal customers regarding inquires and problem resolution. Researches and resolves problems as needed. Oversees Non-Post and EIM processing. Monitors weekly/monthly employee schedules for shared operations bookkeeping department. Reports are prepared by the leads in each department. Monitors vacation and sick leave. Holds regular staff meetings with all employees. Responsible for all disciplinary/conflict resolution in department. Prepares employee performance evaluations for Shared Operations. Monitors all institution collection items handled by Shared Operations. Reviews Cash Items and Federal Reserve Bank Statements daily and helps with resolutions. Tracks and reconciles offages that may occur in the cash items and blocks each day. Develops and implements procedures as requested by management. Branch training on new products. Works with PDS on changes and upgrades. After hours contact for all Ops Center Issues/Branch issues. Serves as coach for Peak Performance. Audits review. Other duties as assigned by management. Regular and reliable attendance.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of ITI preferred. Must be able to operate a PC with keyboard accuracy and speed. Knowledge of windows-based programs on either an IBM or MacIntosh Computer. Skills in good customer service and telephone courtesy. Ability to work under pressure and have constant interruptions while doing assigned responsibilities including reconcilement, verification and computer input.

EDUCATION AND EXPERIENCE

: High School or equivalent. Three to five Bank operations experience is required.

PHYSICAL DIMENSIONS

Seeing:

75-100% Must be able to read computer screens and reports

Hearing:

75-100% Must be able to communicate with customers and employees.

Standing/Walking:

50-74%

Climbing/Stooping/Kneeling:

0-24%

Lifting/Pulling/Pushing:

0-24%

Fingering/Grasping/Feeling:

75-100%

PHYSICAL DIMENSIONS

Light Work:

Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

NOTE:

The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified. Monday-Friday About Pinnacle Bank/Bank of Colorado We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business. We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming. As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering. At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services. We also offer personal banking services, including accounts, mortgages, personal loans and technology products. We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines.

Other benefits include:

8 paid holidays

• 17 PTO days each year for the first five years of employment.
• After five years, 22 PTO days each year.
• After ten years, 27 PTO days each year.
• Employees must also complete the 90-day introductory period prior to accruing PTO.
• New employees will receive 16 hours of paid sick time upon their hire date.
• Health, dental, prescription drug card, vision, and voluntary life insurance plans Health Savings Account with employer contributions Flexible medical and dependent care spending plans Parental Leave after one year of full-time employment 401K plan after 3 months and start of next quarter with employer contributions and profit sharing Free checking account and basic printed checks Free safe deposit box $50,000 group term life insurance Long term disability insurance Employee Assistance Program Educational Assistance • Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [

EEO KNOW YOUR RIGHTS

] and [

PAY TRANSPARENCY STATEMENT

] .