Director of Operations Support

Job Description An employer is looking for a Director of Operations Support to sit remote. This role serves as the execution bridge between Operations and Technology, owning the design, delivery, and rollout of systems, workflows, reporting, and process improvements that enable the Contact Center and broader operations to scale. The Director will translate business needs into clear requirements, oversee UAT and implementation cycles, and ensure new capabilities are operationally ready at launch. They will lead a team spanning business analysis, reporting, and program support, while partnering closely with Product, Data, Technology, and external vendors. A core focus will be modernizing operations by reducing manual workflows and supporting automation, AI‑enabled processes, and event‑driven operating models. The role plays a hands‑on leadership position in major operational initiatives, balancing strategy with execution in a fast‑paced environment. This leader will ensure operational performance is measurable through dashboards, KPIs, and reporting. They will proactively identify bottlenecks, risks, and scalability issues and drive continuous improvement. Over time, the team and scope are expected to scale as enterprise transformation accelerates. Compensation for this role is 200-225k per year annually plus bonus. Compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include generous paid time off, medical and dental insurance offerings, and 401k. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Proven experience operating as a bridge between Operations and Technology, driving execution across systems, processes, and people
• Strong background in business analysis, program management, or operational transformation
• Hands‑on experience owning business requirements, UAT/testing, and implementation cycles
• Exposure to system design, reporting, and process optimization, ideally in regulated environments
• Familiarity with or exposure to AI, automation, or intelligent workflow initiatives
• Leadership experience managing or mentoring cross‑functional teams, or clear readiness to step into a people‑leader role
• Experience in Life Insurance and/or Annuities operations
• Prior experience supporting contact center operations or customer‑facing platforms