Director of Operations (Real Estate Team)

Director of Operations (Real Estate Team) Robert Perriello Team at Century 21 All Points West Hartford, CT Job Details Full-time $71,195.92 - $106,450.33 a year 2 hours ago Benefits Paid time off Qualifications Operational analysis Expense management Real Estate License Attention to detail Process management Full Job Description Job Overview Help Build a Business That Runs Better Every Day We are looking for a Director of Operations who wakes up asking: "How do we make this business run better?" This role requires an active Connecticut real estate license (or the ability to obtain one within 90 days of hire). This is a leadership position responsible for improving the systems, people, technology, reporting, and operational performance of a growing real estate company. You will work directly with the Team Leader and Sales Manager to turn vision into execution, build scalable systems, improve profitability, and create an organization that runs efficiently without constant oversight. If you love building systems, solving problems, leading people, improving processes, and creating order from chaos, we want to meet you. Real estate experience is helpful but not required. What You'll Be Responsible ForAdministrative Team Leadership Responsible for our operations as a team, including: Listing Management Transaction Management Future Administrative Team Members Vendors and Contractors Responsibilities include: Hiring Onboarding Training Performance Management Capacity Planning Assisting team agents with addendums, listing input and contracts Team Accountability Operations Management Own the systems that keep the business running.

Responsibilities include:

Documenting and improving company processes Creating and maintaining SOPs Identifying inefficiencies and bottlenecks Implementing operational improvements Building scalable systems for future growth Ensuring consistency across all departments Financial Management Track, monitor, and improve business performance.

Key metrics include:

Gross Commission Income (GCI) Net Profit Administrative Costs Listings Taken Listings Sold Contracts Closings Sales Volume Responsibilities include: Budget preparation Expense management Vendor negotiations Profitability analysis Weekly reporting Technology & Systems Oversee and optimize company technology platforms.

Examples include:

CRM Systems Transaction Management Platforms AI Tools Reporting Dashboards Communication Systems Responsibilities include: Technology implementation User adoption System optimization Troubleshooting coordination Client Experience Ensure every client receives a consistent five-star experience.

Responsibilities include:

Monitoring client satisfaction Review management Quality control Escalation management Communication standards Ensure projects are completed on time, on budget, and with clear accountability. Who You Are You may be a current Operations Manager looking for your next leadership opportunity. You may be an executive assistant who has evolved into a business operator. What matters most is your ability to build systems, lead people, and improve business performance.

You are:

An Owner You take responsibility for outcomes. A Builder You enjoy creating structure where none exists. A Process Thinker You naturally identify inefficiencies and opportunities. Financially Minded You understand that every decision impacts profitability. Calm Under Pressure You thrive in fast-moving environments. Detail-Oriented You notice the small things that prevent bigger problems. Proactive You solve problems before they become emergencies.

Qualifications Preferred Qualifications:

3+ years in operations management, business management, project management, or leadership Experience leading people and managing performance Strong organizational and project management skills Strong analytical and financial reporting abilities Experience implementing systems and process improvements Comfortable learning and implementing technology and AI tools Strong communication and leadership skills Why Join Us? Direct access to leadership Ability to make a meaningful impact Opportunity to build and improve systems Growth-oriented culture High level of autonomy and trust If you're excited about improving businesses, leading people, building systems, and driving operational excellence, we'd love to hear from you. Apply today and tell us about a system, process, or operational improvement you've personally implemented that made a measurable impact.

Pay:

$71,195.92 - $106,450.33 per year

Benefits:

Paid time off

Work Location:

In person