Program Supervisor

at Above Expectations in Harrington, Delaware, United States Job Description We're looking for a Program Supervisor who is passionate about people, strong in leadership, and committed to excellence. This role is ideal for someone who understands that quality care starts with strong systems, supported staff, and person-centered values. If you are energized by coaching teams, ensuring compliance, and making a real impact in the lives of the individuals we serve — we'd love to meet you. What You'll Do As a Program Supervisor, you will lead with purpose and compassion — creating a home environment where individuals feel safe, respected, and empowered. You'll guide your team, strengthen operations, ensure compliance, and model the standard of care we expect at Above Expectations. Your leadership will directly influence both staff success and quality of life for the individuals we serve. In this role, you will: Program Leadership & Oversight Oversee the daily operations of one or more residential homes Ensure services align with Individual Support Plans (ISPs), Behavior Support Plans, and company policies Monitor the health, safety, and overall well-being of individuals served Maintain a clean, safe, and well-maintained home environment Staff Supervision & Development Hire, train, supervise, and evaluate Direct Support Professionals (DSPs) Develop and manage staff schedules to ensure proper shift coverage Provide coaching, mentorship, and ongoing performance feedback Address employee concerns and implement corrective action when necessary Compliance & Documentation Ensure full compliance with state, federal, and organizational regulations Maintain accurate documentation including progress notes and incident reports Participate in audits, licensing reviews, and inspections Individual Advocacy & Support Promote person-centered practices that foster independence and community inclusion Communicate effectively with families, guardians, and interdisciplinary teams Advocate for the rights, dignity, and needs of individuals served Administrative & Operational Responsibilities Monitor household budgets, expenses, and inventory Coordinate medical appointments, transportation, and activities Participate in on-call rotation Respond to emergencies and provide crisis intervention Who You Are You are a confident, steady leader who understands that strong homes start with strong supervision. You lead with integrity, communicate clearly, and hold people accountable — while still showing compassion and respect. You are organized, solution-focused, and committed to ensuring both staff and individuals receive the support they deserve. What You'll Love About Working Here Weekly pay to help you stay on top of your financial goals Comprehensive benefits for eligible employees, including medical, dental, and vision coverage 401(k) with employer match after one year of service (eligibility requirements apply) Paid time off for eligible employees to support work-life balance Company-paid life insurance, with voluntary options for additional coverage (for eligible employees) Optional short-term and long-term disability coverage for added peace of mind A meaningful leadership role where your work directly impacts individuals and staff every day A warm, mission-driven culture focused on teamwork, growth, and doing what's right Opportunities to learn, grow, and make a positive impact every day To view full details and how to apply, please login or create a Job Seeker account