Director, Payment Operations

Manage and mentor the settlement team, fostering a culture of excellence, collaboration, and continuous improvement. Oversee the settlement of high-volume payment transactions across multiple channels and platforms, ensuring accuracy and efficiency, including: ACH transactions, ClaimsCard, Push to Debit, PayPal/Venmo, PropertyPay, checks and any other payment method introduced. Ensure proper reconciliation of accounts to identify and resolve discrepancies promptly. Implement robust controls to mitigate financial, operational, and reputational risks associated with settlement processes. Stay updated on payment industry regulations and ensure settlement operations comply with all applicable laws and standards. Collaborate with IT and operations teams to leverage technology for automation and process improvements in settlement workflows. Work closely with internal and external stakeholders, including banks, payment processors, and regulators, to ensure seamless operations. Develop and present regular settlement and reconciliation reports to senior management, providing insights on key metrics and performance trends. Prepare and deliver detailed monthly reports to support efficient month-end closing activities. Develop and uphold the processes and procedures for payment recording, processing, and internal auditing. Monitor KPI accuracy for the ClaimsPay payment team. Ensure compliance with SOX and financial audit standards for all transactions. Work with other managers to create and maintain a productive workplace culture and team-building activities that focus on quality, growth, employee retention, development, and performance. Exceptional analytical, problem-solving, and communication abilities. Proficiency in settlement and reconciliation software/tools is a plus. Proficiency in Microsoft Office Applications is required. Expert level Excel skills are highly desired. Ability to effectively train and supervise a team. Excellent listening, verbal and written communication skills. Ability to be flexible and to function efficiently when urgent situations arise. Excellent attention to detail, strong investigative skills and exceptional analytical skills. Ability to communicate professionally and provide excellent customer service with our customers. Excellent time management skills. Ability to maintain strong organization skills with high volumes of projects. Ability to efficiently multi-task and prioritize. Bachelor's degree in finance, accounting, business administration, or a related field. 8+ years of experience in payment operations, settlement processes, or financial services. Proven expertise in transaction reconciliation, settlement workflows, and payment systems. Strong leadership and team management skills. In-depth understanding of payment industry regulations, standards, and best practices. Growth Mindset, Problem Solver, Detail-Oriented, Demonstrates Ethical Behavior, Leverages Resources, Strong Drive, True Team Player, Supportive & Adaptable to Change, Commitment to Personal & Professional Development Bachelors or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.