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Performance and Operations Director - Legal Personal Injury
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The Ward Law Group, PL
Hialeah, FL (In Person)
$157,500 Salary, Full-Time
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Job Description
Company DescriptionThe Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.
We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community.
Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.
Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.
Job DescriptionThis position is fully on-site at our office in Miami Lakes.
Qualifications Experience & Background Manage large team (over 50 indirect reports) and five or more direct reports. 7+ years in operations management, business intelligence, or performance-driven leadership roles. Proven experience leading data-driven process improvements in a high-volume environment. Strong background in KPI management, performance optimization, and coaching. Skills & Competencies Strong analytical skills—able to identify patterns and make data-driven decisions. Leadership mindset—must be able to manage, coach, and intervene decisively. Execution-focused—this role is for someone who takes action, not just reports numbers. Fluency in English, Spanish preferred. Additional InformationWhat We Offer A dynamic, high-performance culture where your leadership and execution directly impact success. Competitive salary and growth opportunities in a rapidly expanding firm. Comprehensive benefits: health insurance, 401K match, PTO, and professional development programs. We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a percentage match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients!
All your information will be kept confidential according to EEO guidelines.
We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community.
Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.
Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.
Job DescriptionThis position is fully on-site at our office in Miami Lakes.
Salary:
$140k - $175k annually We are looking for a data-driven operational leader to oversee our Senior Production Team, Medical Management, and Reduction Departments. The ideal candidate will have a proven track record of identifying operational patterns, analyzing data, and coaching teams to improve performance based on KPIs. This role goes beyond traditional meetings—it requires an engaged, hands-on leader who leverages real-time data to shape strategy, address challenges proactively, and develop action plans that enhance efficiency and drive results.Key Responsibilities:
Data-Driven Decision Making Analyze operational performance metrics to identify patterns and opportunities for improvement. Implement KPI-driven coaching to optimize team productivity and results. Take ownership of data insights to drive strategic business improvements. Operational Leadership & Team Management Oversee the Senior Production Team, Medical Management, and Reduction Departments, ensuring alignment with firm goals. Provide hands-on leadership, coaching, and direct intervention when performance lags. Develop custom action plans for team members to improve efficiency and execution. Ensure all processes align with customer service excellence and the firm's mission. Performance Optimization & Course Correction Identify bottlenecks in workflows and execute data-backed solutions to increase efficiency. Establish accountability by implementing real-time monitoring of KPIs and output. Work proactively—not reactively—to correct inefficiencies before they escalate. Cross-Functional Collaboration Partner with leadership and unit managers to align department goals with firm strategy. Lead high-impact initiatives that improve customer experience, efficiency, and profitability. Results & Execution Focus This is not a passive leadership role—you will be expected to roll up your sleeves, analyze problems, and actively drive execution. Your success will be measured by data, efficiency gains, and real improvements in performance.Qualifications Experience & Background Manage large team (over 50 indirect reports) and five or more direct reports. 7+ years in operations management, business intelligence, or performance-driven leadership roles. Proven experience leading data-driven process improvements in a high-volume environment. Strong background in KPI management, performance optimization, and coaching. Skills & Competencies Strong analytical skills—able to identify patterns and make data-driven decisions. Leadership mindset—must be able to manage, coach, and intervene decisively. Execution-focused—this role is for someone who takes action, not just reports numbers. Fluency in English, Spanish preferred. Additional InformationWhat We Offer A dynamic, high-performance culture where your leadership and execution directly impact success. Competitive salary and growth opportunities in a rapidly expanding firm. Comprehensive benefits: health insurance, 401K match, PTO, and professional development programs. We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a percentage match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients!
All your information will be kept confidential according to EEO guidelines.