Operations Manager

Operations Manager (Plumbing Services) Fort Myers, FL area | On-site | 115k | Company vehicle provided A successful, fast-growing plumbing services company in the Fort Myers region is looking for a hands-on Operations Manager to lead field crews, keep jobs running smoothly, and make sure customers get quality work every time. This is a role for someone who knows the trade, understands the demands of field work, and can guide a team with confidence and respect. The company handles challenging commercial and residential jobs including trenchless repairs, pipe bursting, smoke testing, camera work, hydro-jetting, and large system issues. They are known for tackling the complex work other companies avoid.

Key Responsibilities:

Daily Operations:

• Oversee job scheduling, crew assignments, and workflow
• Keep track of active jobs and step in to solve issues as they come up
• Work closely with dispatch and office staff to keep communication clear

Crew Leadership:

• Lead and motivate plumbing crews while keeping everyone accountable
• Provide hands-on guidance, training, and support
• Ensure jobs meet quality, safety, and code standards

Customer Interaction:

• Help resolve customer concerns and make sure the job is done right
• Support clear communication on estimates, timelines, warranties, and follow-up

Materials, Budget, and Equipment:

• Manage job budgets and track profitability
• Oversee tools, materials, and equipment needs
• Work with suppliers to get reliable products at fair pricing

Process Improvement:

• Identify gaps or inefficiencies and help improve how work gets done
• Stay up to date on plumbing codes, safety rules, and new technology
• Support adoption of advanced tools like trenchless systems and camera inspection gear

Reporting:

• Track and review productivity, job times, customer feedback, and team performance
• Use data to help make operations more efficient

Required Qualifications:

• 5 or more years of plumbing operations or field-service management
• Strong leadership with the ability to hold crews accountable while earning their trust
• Skilled plumber with hands-on field experience
• Experience managing schedules, budgets, and crew performance
• Strong communication with field staff, office teams, suppliers, and customers
• Familiar with plumbing codes, job safety, and proper work practices
• Valid driver's license and ability to travel within the service area

Preferred Qualifications:

• Experience with trenchless repair, hydro-jetting, commercial systems, or emergency work
• Comfort using job management, CRM, and inventory systems
• Background in improving workflows or fixing operational bottlenecks

What This Opportunity Offers:

• A lead role with a respected, family-run company that treats its crews well
• A chance to bring your trade knowledge to a growing operation
• Company truck and expense coverage
• Steady work, strong team culture, and opportunities to help shape the future of the field crews
• Competitive compensation.

This role has historically reached up to 115K, and the company is willing to pay for strong leadership talent. This opportunity is ideal for someone who enjoys the trade, wants real influence on how jobs get done, and takes pride in running strong crews. If you're ready to step into a leadership role where your field experience truly matters, this is a chance to join a company that values skill, hard work, and the people behind it.