Operations Manager

Palm City WellnessOperations Manager -

Behavioral Health Facility Position Title:

Operations Manager Reports To:

Executive Director Status:

Full-Time Position Summary The Operations Manager is responsible for overseeing the daily non-clinical operations of Palm City Wellness and ensuring the facility operates efficiently, safely, and in accordance with all company policies and regulatory standards. This role serves as a key point of contact for staff, clients, and families and provides leadership support across departments to promote a positive treatment environment. Essential Duties and ResponsibilitiesOperations and Facility Management Oversee day-to-day operations of the residential program. Ensure a safe, clean, and therapeutic environment. Coordinate maintenance, housekeeping, transportation, and vendor services. Monitor facility inventory and supply needs. Staff Leadership and Supervision Provide oversight and support to behavioral health technicians and operational staff. Assist with scheduling and staffing coverage. Promote accountability and adherence to company policies. Participate in staff training, orientation, and performance improvement initiatives. Family and Communication Responsibilities Serve as a point of contact for operational concerns from clients and families. Monitor and respond to after-hours communications in the main company chat regarding client, family, and facility matters. Ensure urgent concerns raised by patients, families, or staff are acknowledged and escalated appropriately to the appropriate clinical, nursing, or executive leadership personnel. Facilitate timely communication between departments to ensure continuity of care and customer service. Maintain professionalism and confidentiality in all communications. Regulatory Compliance Assist with maintaining compliance with AHCA, DCF, and Joint Commission standards. Ensure incident reports and operational documentation are completed timely. Support quality improvement initiatives and corrective action plans. Inventory and Administrative Duties Conduct weekly inventory of supplies and household items. Coordinate purchasing and maintain expense records. Participate in leadership meetings and operational reporting. Support admissions, transportation, and discharge processes as needed. Qualifications Minimum of three years of supervisory or operations experience in healthcare, behavioral health, or residential treatment preferred. Strong organizational and communication skills. Ability to manage multiple priorities and respond appropriately to urgent situations. Knowledge of HIPAA and confidentiality requirements. Proficiency with electronic medical records and standard computer applications. Additional Expectations Must maintain a professional presence and be accessible to staff and leadership. Must monitor and respond to urgent after-hours communications in the main company communication platform, including concerns involving patients, families, admissions, and facility operations. Must collaborate effectively with clinical and nursing leadership to ensure timely resolution of issues and continuity of care. Must demonstrate flexibility and a commitment to supporting the overall mission and operations of Palm City Wellness.

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

Health insurance Paid time off

Work Location:

In person