Underwriting Operations Manager

Underwriting Operations Manager Responsive Auto Underwriters

LLC - 3.2

Plantation, FL Job Details Full-time 17 hours ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Bachelor's degree Team management Conflict management Productivity software

Full Job Description Description:

Why Join Responsive? At Responsive, you'll enjoy:

Comprehensive Benefits:

EMPLOYER COVERED

medical, dental & vision insurance, along with wellness & mental health programs.

Retirement Savings:

401(k) with company match.

Professional Development:

Company invests in your training (and required licensing)

Supportive Environment:

Collaborative, inclusive, and data-driven culture. About Responsive Founded in 2007, Responsive is a rapidly growing, largely management owned auto insurance provider based in Plantation, Florida. Responsive partners with insurance agents across the state to deliver simple, affordable, and hassle-free coverage—while ensuring a top-tier claims experience. At Responsive, our name reflects our fast-moving, problem-solving mindset. We're growing rapidly and looking for employees who want to shape the company's future and drive real impact. We value our team, offering paid employee benefits, company-matching 401(k), and a collaborative work environment . Join us and be part of a company where your ideas matter, your work fuels growth, and your team feels like family.

What You Will Do :

Operations Manager As the Operations Manager , you will lead our Underwriting and Customer Service teams, driving efficient operations, innovative options, and service excellence. This newly developed role requires a self-starter who can take ownership of the department—identifying opportunities, implementing change, and fostering a high-performing culture.

Key Responsibilities:

Provide strong leadership to contact center associates Drive call center to achieve and exceed key performance indicators including productivity, efficiency, quality, accuracy, customer satisfaction, attendance, retention, staffing utilization, and financial performance Champion the culture, including collaborating on new policies, procedures, and training Provide one-on-ones, team meetings, training, and coaching that will drive communication, performance, recruiting, and retention Monitor key performance indicators to track progress and identify areas of improvement Develop and implement strategic plans to achieve company goals and objectives Provide senior leadership and guidance to the operations team Must be available to team members on Saturdays, either onsite or remotely Other duties as assigned

Requirements:

What We're Looking For Education:

Bachelor's degree required; master's degree preferred

Experience:

Minimum of 2-3 years of management experience; insurance experience is a plus.

Skills:

Strong problem-solving, analytical, and conflict resolution abilities. Proficiency in Microsoft Office Suite.

Mindset:

Adaptable, team-focused, and thrives in a fast-paced, evolving environment. Responsive provides equal employment opportunities (EEO) to all employees and applicants, fostering a diverse and inclusive workplace.