Director of Operations, Institutional

Description The Director of Operations for the Institutional market is responsible for directing and overseeing the operations of the market, including the civic, education, and aviation sub-markets. This position reports to the Senior Director and works in close collaboration to ensure alignment of shared vision and consistently strong market performance. The Director of Operations provides leadership in executing business objectives, driving operational efficiency, and implementing firmwide initiatives. This role also supports team performance through coaching and mentoring and is accountable for achieving established key performance indicators. Responsibilities Direct all operational processes of the market in alignment with the firm's strategic profitability and growth plans. Focus operational processes to drive efficiency, scalability, and quality in project delivery while maintaining a strong focus on profitability. Assist in the development of the market business plan with guidance from the Senior Director. Supervise the market's team leaders. Oversee, coach, and empower their efforts to manage the distribution of workload and resolve personnel issues. Lead assigned key firm wide initiatives to improve processes, procedures, and our performance. Work closely with the market's project managers to review project fee proposals for alignment with our goals, assist in contract negotiations as needed, and act as a signatory for contracts, subconsultant agreements, and other documents. Oversee the execution of market staffing strategy, including evaluation of resource needs, talent development, and recruitment. Lead project and financial reviews to monitor performance, identify risks, and implement tactical strategies for improvement. Create and manage operating budgets, track key financial metrics (e.g., staff utilization, direct labor multipliers, and overhead), and ensure alignment with firm financial goals. Promote the firm's vision, culture, and brand internally and externally; represent the company in the industry and business community to strengthen long-term relationships. Mentor and guide team members to support professional development, leadership growth, and a collaborative, high-performing culture. Support business development and marketing efforts by working with market sector leaders to contribute to pursuit readiness evaluations, proposal strategy, and client engagement, while also identifying and pursuing new opportunities. Requirements Demonstrated experience as serving as a Principal in Charge or Senior Project Manager overseeing and delivering projects in the Institutional market, with a focus on civic, education, and/or aviation facilities. Bachelor's or Master's degree in Architecture, Engineering, or Interior Design from an accredited college or university 15+ years of experience Registered Architect, Interior Designer or Professional Engineer Proven ability to align operational processes with design excellence, client experience, and business performance Strong financial acumen, including budgeting, forecasting, P&L management, and cost optimization Team-oriented, with the ability to support, facilitate, lead, and motivate others through influence and respect Preferred Qualifications Outstanding leadership presence and ability to inspire and quickly build trust Strong change management skills and experience leading organizations through growth or transformation An appreciation for design as a business driver in the A/E industry Active involvement and demonstrated leadership roles within professional and/or community organizations This position can sit in the Washington DC, West Palm Beach, Omaha, Minneapolis or Miami office. Why Join

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At LEO A DALY, you will become part of a collaborative design culture and do work that matters. As an integrated design practice, we believe that a diversity of perspectives generates better solutions. We trust and support each other, ask hard questions and solve complex problems. Guided by a spirit of inquiry, we design for people at every scale, creating spaces that elevate individuals, their communities, and the institutions that serve them. Join

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LEO A DALY LLC

is an Equal Opportunity Employer and gives consideration for employment to qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

LEO A DALY

LLC, is committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Human Resources Department by phone at 402-391-8111 or by email at Recruiting@LEOADALY.com . For more information about your rights under the law, see Know Your Rights .