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Director, Technology Operations
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Neptune
Duluth, GA (In Person)
Full-Time
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Job Description
Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities - revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems, and software, we make data actionable for our customers - so they can remain focused on the business of water. For additional information, please visit www.neptunetg.com. The Director of Technology Operations is a senior leadership role responsible for five mission-based teams that collectively own Neptune's enterprise technology infrastructure. This leader ensures that the systems, networks, and platforms powering Neptune's operations - and its ability to serve over 4,000 water utilities across North America - are available, secure, and continuously improving. The role spans service delivery, network engineering, infrastructure, platform engineering, and cloud operations. It demands both technical depth and the organizational leadership to build teams that execute with consistency, respond to challenges with urgency, and scale alongside a company that is growing and transforming. The Director reports to the CIO and partners closely with Security & Compliance and Enterprise Applications. Leadership & Organizational Ownership
- Direct five mission-based teams: Service Delivery & Experience, Network Services, Infrastructure Services, Platform & Operations Engineering, and Cloud Operations.
- Build a culture of ownership and resilience. Develop team leads who bring solutions and navigate competing priorities with confidence.
- Own IT Operations incident and problem management. When production systems are impacted, lead the response, drive root cause analysis, and own stakeholder communication end-to-end. Partner with Security & Compliance on security incidents where IT infrastructure is involved.
- Own the IT change management program - ensuring changes to infrastructure, platforms, and services follow a disciplined, risk-aware process that protects production stability.
- Manage the IT Operations budget, forecast accurately, and build business cases for technology investment.
- Conduct performance reviews, lead hiring decisions, and develop talent pipelines that grow the organization over time. Service Delivery & Experience
- Own IT service desk and end-user support across all Neptune sites and remote employees, ensuring consistent, high-quality service.
- Lead device management and Modern Workplace programs including endpoint provisioning, Intune/Autopilot, and enterprise-wide PC rollout across U.S., Canada, and Mexico.
- Drive ITSM and knowledge management maturity - SLA adherence, ticket quality, self-service adoption, and continuous improvement of support processes.
- Ensure Microsoft 365 collaboration tools are well deployed, adopted, and supported across the.