Senior Operations Manager

JOB DESCRIPTION

Job Title:

Senior Operations Manager Status:

Full-Time (Mon-Fri)

Supervisor:

Vice President Hours:

8:00am-5:30pm (or as business requires) Key Job Responsibilities Oversee the day-to-day operations of the warehouse, distribution, and logistics functions. Develop and track key performance indicators (KPIs) to assess operational effectiveness and implement continuous improvement initiatives. Maintain accurate inventory records, monitor stock levels, and implement systems to minimize waste and ensure product freshness. Work with procurement to forecast demand based on seasonal trends, customer needs, and market fluctuations to maintain appropriate inventory levels. Ensure timely and cost-effective delivery of products to customers, maintaining high service levels. Develop and manage transportation and delivery schedules to optimize route efficiency and reduce costs, with customer service being a significant consideration. Implement tracking systems to monitor fleet performance and ensure adherence to delivery deadlines and safety guidelines, with customer service being a significant consideration. Lead and mentor driver, warehouse, logistics, and operations teams to foster a culture of accountability, efficiency, safety and excellence. Hire, train, and develop team members, ensuring they have the necessary skills and resources to perform their roles effectively, with customer service being a significant consideration. Conduct regular performance evaluations and implement training programs to enhance employee skills and career development. Ensure all operational processes comply with USDA, FDA, state, and local food safety regulations. Implement and enforce Hazard Analysis Critical Control Points (HACCP) and other food safety protocols. Conduct regular audits to ensure compliance with food handling, storage, and distribution guidelines. Work with internal and external stakeholders to maintain high food quality and safety standards, reducing the risk of contamination or foodborne illnesses. Train staff in best practices for food safety, warehouse sanitation, and handling of perishable goods. Develop and manage the operations budget, ensuring cost control without compromising service quality. Analyze financial reports to identify cost-saving opportunities and improve profitability. Work closely with finance teams to track expenses, forecast operational costs, and maintain budget discipline. Ensure that customer orders are fulfilled accurately, on time, and with the highest level of service. Oversee the implementation of warehouse management systems (WMS), inventory tracking software, and logistics optimization tools. Develop and implement the overall fleet strategy to improve efficiency and reduce costs while ensuring the highest level of customer satisfaction. Evaluate fleet size, vehicle mix and route structures to optimize operations and profitability. Manage the fleet department budget, tracking and optimizing expenses. Ensure full compliance with DOT, FMCSA, OSHA, FDA, EPA and local transportation laws. Implement and monitor fleet safety programs to reduce accidents and liability. Create and enforce a driver training and retention program to ensure high standards and reduce turnover. Be certified as a "back up" driver for emergency purposes. Be a certified user of company powered industrial equipment Occasionally lift products weighing up to 50 pounds. Participate in safety and drug free workplace programs and training Ensure ongoing development of personal leadership, business, governing agency policy updates and customer service skills. Qualifications Bachelor's Degree and/or 20 years of qualified work experience. Minimum of 10+ years of operations management experience in food service distribution or logistics preferred. Meet DOT and FMCSA guidelines to perform duties as a Non-CDL Commercial Motor Vehicle 26ft Box Truck Driver. Ability to perform work requiring frequent bending, stooping, crouching, reaching, grasping, lifting and repetitive motion. Strong knowledge of food safety regulations, distribution processes, and supply chain best practices. Experience leading and managing diverse teams in a fast-paced environment. Proficiency in logistics, inventory management, and warehouse operations software. Strong leadership and team-building skills with the ability to motivate and develop employees. Excellent problem-solving and critical-thinking abilities. High attention to detail and a proactive approach to identifying and resolving issues. Strong financial acumen with experience in budgeting and cost control. Ability to work under pressure and adapt to changing business needs. Excellent communication and interpersonal skills, with the ability to work cross-functionally. Proficient in Microsoft Office Suite (Excel, Word, Outlook) and warehouse/inventory management software.