Operations Manager

Operations Manager Spare Time Entertainment - 3.1 West Des Moines, IA Job Details 5 days ago Qualifications Employee onboarding Maintaining an organized workspace Inventory control Guest relations Operations management Event coordination Staff scheduling Mid-level Performance management Customer inquiry handling High school diploma or GED Store opening/closing procedures Supervising experience Bachelor's degree Team management Staff training Mentoring Organizational skills Productivity software Clean workspace maintenance POS systems Leadership 2 years Communication skills Full Job Description What You'll Be Doing No two days look exactly the same here. In this role, you'll: Partner closely with the General Manager and Assistant General Manager to support daily operations, initiatives, and team needs Oversee multiple departments and collaborate with team leads to set goals, review performance, and keep everyone aligned Lead pre-shift meetings, staff orientations, and support training for new hires Help build schedules, learning paths, and mentorships for team members Be a visible, hands-on leader on the floor — setting the tone through professionalism, communication, and teamwork Support guest experience by responding to questions, resolving issues, and keeping the front of house running smoothly Ensure all areas are clean, organized, safe, and guest-ready Assist with special events, promotions, league preparation, and day-to-day coordination Monitor inventory and supplies and communicate needs to leadership Operate POS systems, make announcements, and support lane and amusement operations as needed Handle opening and closing duties and help ensure safety, security, and proper use of company property Respond to incidents or injuries and complete required documentation when needed In short: you'll help keep the energy high, the team supported, and the experience exceptional. What We're Looking For You'll be a great fit if you have: A high school diploma (Bachelor's degree preferred) 4+ years of guest service experience and 2-4 years of supervisory experience Strong communication, organization, and leadership skills Comfort using Microsoft Office and basic systems The ability to stay calm, positive, and professional in a busy environment The Environment Fast-paced, high-energy setting with large crowds, kids, music, and lighting effects You'll be on your feet, moving throughout the facility, and lifting up to 50 lbs This role requires flexible availability, including evenings, weekends, and longer shifts when needed Why You'll Love It Here You'll have real impact on team culture and guest experience Every day is different — no desk-bound routines You'll work alongside a collaborative leadership team You'll be part of a company that values fun, teamwork, and creating memorable moments Competitive salary with weekly pay Comprehensive benefits package available If you're ready to lead, support a great team, and keep things running like a well-oiled machine — we'd love to hear from you. Apply today and let's talk!