Director of Endpoint Solutions (IT)

Director of Endpoint Solutions / Lifecycle Management Job Summary Lead the strategy and execution of our Lifecycle Management Practice for endpoints and servers across the company. You'll build OEM partnerships, sharpen go-to-market priorities, enable sales, and oversee Break/Fix and Config Services delivery—driving profitable growth while meeting every SLA. What you'll do

• Define and execute the strategic vision, business plan, and growth priorities for Lifecycle Management (Break/Fix, Config Services, and decommissioning)
• Build an industry-leading Break/Fix and Config Services facility that attracts customers and talent
• Drive practice performance across product/services revenue, gross profit, and vendor-aligned growth targets
• Optimize cost and footprint (payroll, shipping, facility usage) while consistently meeting SLAs across regions
• Improve operational flow and quality controls to ensure repeatable, high-standard delivery
• Identify market opportunities, portfolio gaps, and investment priorities to strengthen offerings
• Partner with Sales to scope projects accurately and ensure costs are captured in NetSuite and ConnectWise
• Lead joint business planning with OEMs/partners to grow pipeline, incentives, certifications, and market visibility
• Use data and dashboards (NetSuite, ConnectWise, Power BI) to track KPIs, profitability, and SLA performance—and report to senior leadership
• Lead and develop the Break/Fix and Config Services teams, including performance management and day-to-day execution What you'll bring
• Proven leadership experience building and scaling an operational services practice (e.g., endpoint/server lifecycle, repair, configuration, depot services, logistics)
• Strong business acumen with a track record of driving revenue growth, margin, and cost optimization
• Experience partnering with Sales to build pipeline, scope projects, and create repeatable offers and pricing
• Ability to serve as a customer-facing solutions architect for technical lifecycle discussions
• Comfort leading cross-functional work across Sales, Operations/Warehouse, Purchasing, Technical, Finance, and Marketing
• Data-driven operating style; experience using ERP/PSA and BI tools (NetSuite, ConnectWise, Power BI preferred)
• Process and quality mindset—able to document workflows, implement checks, and continuously improve execution
• Hands-on, adaptable leadership approach with the ability to manage shifting priorities and last-minute customer changes You'll work closely with Sales, Operations/Warehouse, Marketing, OEM partners, and executive leadership to move the practice forward.

Break/Fix and Config Services team members will report through this role.

Pay:

From $140,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Management:

5 years (Preferred)

Computer Technician:

3 years (Preferred)

Intune:

3 years (Preferred)

SCCM:

3 years (Preferred)

License/Certification:

driver's license (Preferred)

Work Location:

In person