Back of House Operations Manager

Back of House Operations Manager Travelodge By Wyndham Downtown Chicago - 3.1 Chicago, IL Job Details Full-time $57,000 - $62,000 a year 13 hours ago Benefits Health insurance Paid time off Leadership training provided Employee discount Qualifications Hotel cost control Vendor relationship building Hospitality purchasing Teamwork Hotel housekeeping management Operations management Operational management Hotel quality control Managing hospitality teams Hotel quality assurance Talent development Team development Quality inspection Leading team collaboration initiatives Hotel staff training OPERA Hotel operations budget management Team motivation (leadership skill) Organizational budget management Hotel cleaning experience Team building Full Job Description Company Overview Wyndham is dedicated to providing exceptional hospitality experiences for travelers seeking comfort and convenience. With over 100 hotels across diverse locations, we ensure every guest enjoys a restful stay that sets the tone for their adventures. About the Role The Hotel located in Downtown Chicago is seeking a hands-on Back of House Operations Manager to lead housekeeping operations, inventory management, room readiness, and back-of-house support functions. This position is responsible for ensuring guest rooms, public spaces, and operational support areas consistently meet our standards while developing a strong team culture built on accountability, training, and hospitality. The ideal candidate is an organized leader who thrives in a fast-paced hotel environment, enjoys developing people, and takes pride in maintaining a property that guests are excited to experience. This role oversees housekeeping operations, inventory and purchasing, Out of Order room management, room improvement projects, quality assurance programs, and team development. What You'll Do Lead Housekeeping Operations Oversee daily housekeeping operations and team performance Manage schedules, productivity, and staffing levels Support and develop the Housekeeping Supervisor and department team Ensure guestrooms and public spaces consistently meet cleanliness standards Manage Room Readiness and Property Presentation Oversee all Out of Order rooms and room recovery efforts Coordinate with Maintenance to return rooms to service quickly Lead deep cleaning programs and room improvement projects Ensure guestrooms remain guest-ready and properly maintained Inventory and Purchasing Manage linen, towel, guest supply, chemical, and equipment inventories Maintain appropriate inventory levels and ordering schedules Build and maintain vendor relationships Control costs while ensuring operational readiness Develop and Lead Teams Train, coach, and develop team members Conduct performance conversations and follow-up Create accountability through consistent leadership Foster a positive, team-oriented culture Quality Assurance Monitor room inspection programs Identify trends and opportunities for improvement Ensure brand and hotel standards are consistently achieved Partner with leadership to improve guest satisfaction scores What We're Looking For Minimum 3 years of hotel housekeeping or operations leadership experience Strong leadership and team development skills Experience managing inventory, purchasing, and departmental budgets Ability to lead in a fast-paced environment Strong organizational and communication skills Experience with hotel inspection programs and quality assurance Ability to collaborate across departments Experience with Quore and Opera Cloud preferred What Success Looks Like Guest rooms consistently meet quality standards Public spaces remain clean and guest-ready Out of Order rooms are minimized and returned to inventory quickly Inventory is organized and well-controlled Team members are trained, engaged, and accountable Productivity goals are achieved Guest satisfaction scores improve Why Join Our Team? We are actively investing in its people, operations, and guest experience. We believe strong leaders create strong teams, and we are committed to developing leaders who want to make a lasting impact. If you're passionate about hospitality, team development, and operational excellence, we'd love to meet you. Benefits Competitive salary based on experience Medical insurance Paid time off Growth and development opportunities Leadership training and support

Pay:

$57,000.00 - $62,000.00 per year

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person