Job Description
Position :
Floor Manager Location :
Chicago, IL Reports to : General Manager About Us :
Ox Bar & Hearth™ is a neighborhood restaurant in Lincoln Park, rooted in seasonality, hospitality, and craftsmanship. We're building a team of passionate, talented individuals who take pride in delivering exceptional guest experiences in a warm, welcoming environment. Position Overview We're now seeking a passionate Service Manager. The Service Manager is a hands-on leader responsible for overseeing front-of-house operations, ensuring exceptional guest experiences, and supporting a culture of warmth, professionalism, and accountability. This role bridges hospitality and leadership through coaching the team, maintaining service standards, and helping drive operational and financial success. Key Responsibilities Provide genuine and professional hospitality at all times. Lead and inspire a service-driven front-of-house team with a strong floor presence; act as a key service leader. Engage with guests to build relationships and resolve concerns quickly and graciously. Collaborate with the culinary team and General Manager to ensure seamless alignment between food, beverage, and service. Oversee daily floor operations including pre-shift meetings, table assignments, pacing, and guest flow. Ensure all health, safety, and sanitation standards are followed. Support team members in upholding expectations around timeliness, dress, and workplace behavior. Lead a culture of high standards, hospitality, and professional growth. Set restaurant ambience to standards - music, lighting, temperature, and cleanliness. Support onboarding, training, and ongoing development of the team. Support operational excellence through scheduling, labor management, inventory & cost control, and hands-on problem-solving in collaboration with leadership. Foster an environment that is welcoming, collaborative, and respectful. Perform other duties as assigned. Qualifications 2+ years of experience in a high volume, full-service restaurant. Strong leadership and communication skills, with a passion for mentorship and building team culture. Hands-on operational knowledge, including FOH systems and floor management. Open availability, including evenings, weekends, and holidays. Ability to lift up to 50 pounds and navigate a physically active service environment. Understanding how to make a positive impact on the overall restaurant P&L. Beverage management experience is a plus. Job Type :
Full-time Compensation :
Salary ($60,000.00 - $70,000.00) Benefits & Perks :
Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Potential Bonuses, Dining Discounts
