Operations Manager Elements Massage Forest Park
5 Forest Park, IL Job Details Full-time From $22 an hour 3 hours ago Benefits Health insurance Paid time off Free massages 401(k) matching Employee discount Flexible schedule Retirement plan Qualifications Hospitality Customer communication Spa experience Customer service Process improvement Managing hospitality teams Business development Supervising experience Team management Conflict management Interviewing Leadership General management Full Job Description Are you a passionate leader who thrives on inspiring others and driving success? If so, we'd love to meet you. Elements Massage in Forest Park is seeking a highly motivated and experienced Operations Manager to lead our talented team and oversee the daily operations of our spa. This role is ideal for someone with strong leadership skills, a background in spa or wellness management, and experience with Mindbody software.
Key Responsibilities:
Oversee day to day spa operations to ensure efficiency and excellence Lead, coach, and motivate staff to achieve performance goals Maintain high standards of customer service and client satisfaction Manage scheduling, staffing, and operational workflows Ensure compliance with company policies and industry standards
Qualifications:
Managerial experience in spa and wellness Highly proficient with Mindbody or similar booking systems Strong leadership, communication, and organizational skills A passion for delivering exceptional client experiences
Our Mission:
We are committed to creating a positive, supportive workplace where our team genuinely enjoys coming to work. At the same time, we continuously enhance our studio to provide clients with a relaxing and rejuvenating experience. We believe our studio stands out and we'd love the opportunity to show you why.
Why join us:
" We Offer Strong Compensation and Benefits"
- Starting $22/hr plus BONUS
- Free Monthly Massage
- Paid time off
- Access to Health Care
- IRA Contribution
- Friends and Family discount
- Fun and lively work culture
- Flexible scheduling to support career longevity
Key Duties and Responsibilities:
Operational Management:
Oversee the daily operations of the spa, ensuring all services are delivered efficiently and effectively. Monitor and manage spa facilities, ensuring a clean, safe, and welcoming environment for guests. Develop and implement operational policies and procedures to improve efficiency, productivity, and customer satisfaction. Ensure the smooth and timely execution of appointments, treatments, and services.
Team Leadership:
Supervise, train, and motivate a team of spa staff, including therapists, estheticians, receptionists, and other personnel. Develop staff schedules and manage staffing levels based on client demand and business needs. Conduct performance evaluations and provide ongoing coaching and feedback to ensure high standards of service.
Customer Service Excellence:
Ensure a high level of guest satisfaction by addressing customer inquiries, concerns, and feedback in a timely and professional manner. Implement strategies to enhance the client experience, including developing loyalty programs or special promotions. Manage client bookings and reservations, ensuring accurate records are maintained.
Marketing and Sales:
Collaborate with marketing teams to promote the spa's services, including new offerings, seasonal promotions, and special events. Assist in developing and implementing sales strategies to achieve revenue targets. Monitor and track sales performance, recommending improvements when necessary.
Reporting and Administrative Duties:
Provide regular reports on operational performance, including financials, customer satisfaction, and staff performance to senior management. Maintain accurate records related to staff, client services, inventory, and other operational activities.
Qualifications/Skills:
Minimum of 3 years of experience in spa or hospitality management. Strong leadership abilities with a proven track record in managing teams effectively Excellent collaboration skills, particularly in working with sales teams to achieve common goals. Experience in supervising personnel and fostering a positive team culture. Demonstrated ability in process improvement methodologies to enhance operational efficiency. Strategic thinking skills with experience in business development initiatives. Knowledge of spa treatments, services, and industry trends. Familiarity with health and safety regulations in the wellness industry. Highly Proficient in Mindbody or similar spa management software If you're a dynamic, results driven leader with a passion for wellness and exceptional customer service, we invite you to apply. Join our team and play a key role in delivering outstanding experiences for every client who walks through our doors.
Job Type:
Full-time Pay:
From $22.00 per hour
Benefits:
401(k) matching Employee discount Flexible schedule Health insurance Paid time off Retirement plan Application Question(s): Proficient with MindBody? Strong leadership and communication skills?
Experience:
Working in spa: 3 years (Required) Ability to
Relocate:
Forest Park, IL 60130: Relocate before starting work (Required)
Work Location:
In person
