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Truckload Operations Manager
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Envoy Logistics, Inc.
Oak Brook, IL (In Person)
$90,000 Salary, Full-Time
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Job Description
Truckload Operations Manager Envoy Logistics, Inc. - 5.0 Oak Brook, IL Job Details Full-time $80,000 - $100,000 a year 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Customer communication Teamwork Microsoft Office Team development Bachelor's degree Account management Stakeholder relationship building Full Job Description Position Summary The Truckload Operations Manager is responsible for leading and overseeing daily truckload operations within a fast-paced third-party logistics (3PL) brokerage environment. This role manages both the Customer Operations Representatives and Carrier Sales Representatives, ensuring operational efficiency, service excellence, pricing accuracy, and strong carrier and customer relationships. The Truckload Operations Manager serves as a key operational leader, supporting team development, executing performance management through KPIs, and acting as an escalation point for customer and carrier needs. The ideal candidate is highly organized, service-focused, analytically driven, and experienced in truckload brokerage operations, carrier management, and team leadership. Key Responsibilities Team Leadership & Management Lead, coach, and develop Customer Operations Representatives and Carrier Sales Representatives to drive operational performance and accountability. Establish team goals, monitor productivity, and ensure adherence to operational processes and service standards. Conduct regular performance reviews, coaching sessions, and training to improve team effectiveness and employee growth. Foster a collaborative, customer-first culture while maintaining urgency in a high-volume brokerage environment. Serve as the escalation point for complex customer service issues, shipment disruptions, and carrier concerns. Customer & Carrier Support Support strategic customer accounts to ensure high service levels, proactive communication, and operational execution. Assist in resolving service failures, exceptions, delays, missed pickups/deliveries, and claims-related issues. Build and maintain strong relationships with customers and carrier partners to improve retention and service reliability. Provide operational support to both customers and carriers while balancing cost, capacity, and service expectations. Pricing, Quoting & Capacity Management Assist with truckload pricing, spot quotes, and bid support to ensure competitive and profitable freight solutions. Collaborate with carrier sales teams to secure capacity while maintaining margin expectations and service commitments. Analyze market conditions, lane trends, and pricing fluctuations to support strategic decision-making. Ensure pricing aligns with company profitability goals and customer expectations. KPI Reporting & Performance Management Develop, track, and submit operational KPIs and performance reporting for leadership review.