Night shift front desk

Night shift front desk Motel 6 - 3.3 Springfield, IL Job Details Full-time From $15 an hour 10 hours ago Qualifications Bilingual Surveillance operations Resort Multilingual Phone communication Night audit Greeting customers Attention to detail Multi-line phone systems Communication skills Balancing end-of-day transactions Entry level Customer complaint resolution Client interaction via phone calls Hotel management Full Job Description Overview Join our dynamic team as a Night Shift Front Desk Associate, where your energy and hospitality expertise will create a welcoming and seamless experience for our guests during overnight hours. This vital role ensures the smooth operation of the front desk, delivering exceptional guest services while maintaining security and operational efficiency. If you thrive in a fast-paced environment, possess strong communication skills, and have a passion for hospitality, this is your opportunity to shine in a lively, rewarding setting. Duties Greet and assist guests with check-in and check-out procedures, ensuring a positive first impression. Manage multi-line phone systems with professionalism, providing accurate information and routing calls efficiently. Handle guest inquiries, requests, and complaints with enthusiasm and a solution-oriented approach. Conduct night audits by reconciling daily transactions to ensure accuracy and completeness of financial records. Maintain security protocols by monitoring CCTV surveillance and performing routine safety checks around the property. Coordinate with housekeeping and maintenance teams to address guest needs promptly. Document incidents or irregularities during your shift, preparing detailed reports for management review. Experience Proven experience in hospitality management or hotel front desk operations, preferably in a resort or similar setting. Strong customer service skills with the ability to engage guests warmly and professionally. Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively. Familiarity with hotel management systems and night audit procedures is preferred. Excellent phone etiquette and experience managing multi-line phone systems are essential. Knowledge of guest relations, hospitality standards, and hotel operations will help you excel in this role. Previous hotel experience demonstrating adaptability, attention to detail, and excellent communication skills will set you apart. Embark on this exciting journey where your dedication to hospitality creates memorable experiences for our guests while advancing your career in a vibrant environment!

Pay:

From $15.00 per hour

Work Location:

In person