Operations Coordinator, Hospitality

Operations Coordinator, Hospitality Waterloo, IL Job Details Full-time $48,000•$52,000 a year 21 hours ago Qualifications Computer operation Budget management Operations management Expense management Facilities management Regulatory compliance Associate's degree in Business Administration Routine inspections Managing hospitality teams Mid-level 3 years Bachelor's degree in business administration High school diploma or GED Schedule management Driver's License Supervising experience Driving Decision making Hospitality Management Conflict management Cleaning Computer skills Business Administration Business Managing hospitality operations budgets Associate's degree Leadership Communication skills Camp Food service management Customer complaint resolution Hospitality management

Full Job Description Job Title:

Operations Coordinator, Hospitality•

Camp Wartburg Exempt/Non-exempt:

EXEMPT Immediate Supervisor:

Camp Operations Director Salary Range:

$48,000•$52,000

Benefits:

Click Here to view LCFS' Full-Time Employee Benefits. ________________________________________

Essential Functions:

1. Primarily responsible for coordinating, logging assignments and facility schedules, conducting pre-arrival and post-departure inspections, ensuring cabins, dining hall, and program spaces meet camp standards, and serving as the primary operational contact for user groups. Exercises independent discretion and judgement in completion of duties and adherence to all policies. Supports and models the mission and values of Camp Wartburg and the Zero Tolerance of Abuse and Maltreatment of Children and ensuring a Safety First leadership at all times. This position requires on-site residency as a condition of employment. Housing is provided. Operations Coordinators participate in a rotating on-call schedule to ensure 24-hour operational coverage. During assigned on-call periods, the Hospitality Coordinator is responsible for: Guest support and hospitality standards Facility readiness troubleshooting Evening and weekend retreat oversight Coordinating with kitchen and maintenance staff Responding to operational or guest-related emergencies Residency outside assigned on-call rotation does not automatically place the employee on duty. 2. Provide supervision and oversight of Head Cook and food service staff, ensuring accurate meal counts, dietary accommodations, and compliance with health department regulations. Align food service labor with guest volume. 3.Monitor and manage food service and hospitality expenses within approved budget, preparing timely and accurate monthly reports for the Camp Director and alerting of any concerns. 4.Address and resolve guest concerns promptly and professionally, documenting incidents and notifying the Camp Director immediately. 5.Coordinate with Maintenance Coordinator regarding facility needs impacting guest use and overall hospitality standards. 6.Track and report preventable loss-of-usage incidents to support operational efficiency. 7.Maintain cleanliness and presentation standards across all hospitality areas, including cabins, dining spaces, and program facilities. 8.Positively support all camp operations as required by the Director, assisting with retreats, user groups, and special events. 9.Participate in on-call rotations to provide guest support, troubleshoot facility readiness issues, and respond to operational or emergency needs during evenings and weekends. 10. Adhere to all policies and procedures related to boundaries with consumers and managing high-risk activities and supervising consumers, maintain appropriate relationships with consumers, attend all required training related to such and promptly report suspicious or inappropriate behaviors and policy violations by employees, volunteers, interns and consumers to the Director and the HR Department. 11. May drive agency vehicles or transport staff, visitors or others around camp or outside of camp. 12. Perform other duties as assigned.

Knowledge and Ability Requirements:

Strong organizational and operational leadership skills Ability to coordinate multiple guest groups and schedules simultaneously Knowledge of food service operations and health department standards Strong customer service and conflict resolution skills Ability to manage budgets and track operational expenses Effective oral and written communication skills Ability to work evenings, weekends, and on-call rotations as required Supports and models the mission and values of Camp Wartburg and the Zero Tolerance of Abuse and Maltreatment of Children and ensuring a Safety First leadership at all times.

Background and Driving Requirements:

Employment is contingent upon successful completion of all required background checks, including but not limited to criminal background checks and CANTS (Child Abuse and Neglect Tracking System) checks, as required by law and agency policy. Candidates must also possess a reliable vehicle and have a valid driver's license and must not have had a suspended or revoked driver's license within the past three years.

Education and Experience:

High school diploma required; associate or bachelor's degree in hospitality management, recreation, business administration, or related field preferred. Minimum of 3 years' experience in hospitality, retreat center operations, camp administration, or a related field preferred. Valid driver's license and insurance required.

Physical Demands and Other Requirements:

To perform this job successfully, an individual must be able to perform the essential duties listed in the job description satisfactorily. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel objects, or controls; reach with hands and arms. Capable of operating standard office equipment, including a computer and keyboard, calculator, typical business machines such as a fax machine and copier. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. The employee is required to have valid driver's license, auto insurance and must be able to safely operate a motor vehicle. The work environment characteristics include a noise level which is usually low to moderate.

Position Responsibilities/Program Execution and Decision Making:

Diversity and Inclusion/ Professionalism:

In all aspects of their work presents as a role model to others, behaving in a way which actively supports LCFS as a welcoming community, promotes diversity and inclusion in the workplace and collaborates with others to further equity and dismantle barriers to a more inclusive experience of community. Participates in annual professional development and/or advocacy regarding inclusion.

Ethical Conduct:

Follows all ethics policies and procedures related to program execution and decision making as defined by the agency as well as any related professional licensing, regulatory or accrediting body. Maintain confidentiality of client, staff, and agency information. Reports any known or suspected breaches of confidentiality in accordance with policy. Reports possible misconduct or relevant errors/ oversight in a timely manner and responsibly addresses related issues with chain of command.

Communication/ Interpersonal Skills:

Consistently conveys clear, accurate, timely, and respectful communication appropriate for the situation. Informs appropriate management staff when incident occurs or a crisis situation. Maintains professional boundaries with clients/residents, staff, interns, volunteers, and vendors. Able to successfully share skills and concepts with others and works effectively with others under time and environmental pressures.

Safety and Agency Resource Utilization:

Demonstrates sound judgement and foresight in safety awareness and in daily work. Notifies, in a timely manner, the supervisory chain of any incidents or circumstances that need attention. Report all suspicions or allegations of abuse immediately to their supervisor. Ensures appropriate utilization of materials and resources and minimizes waste.

Other Responsibilities:

All other tasks and responsibilities as assigned. ________________________________________

Disclaimer:

I have read this job description and fully understand that the requirements set forth therein have been determined to be essential to this position. I hereby accept the position and agree to perform the tasks outlined in this job description in a safe manner and in accordance with LCFS's established procedures. I understand my Job Description and realize that it may not be all inclusive of my responsibilities, but will serve as a guideline of what is expected. I acknowledge and understand that my job description is not intended to be a contract, expressed or implied, and does not alter my status as an at-will employee.