Regional Operations Director

About LūM LūM is a growing healthcare organization focused on TMJ, sleep, airway, pediatric development, and brain-health care. We are building a repeatable, premium, NP-delivered model that can scale across Indiana while maintaining consistency, accountability, and an exceptional patient experience. About the Role We are hiring a Regional Operations Director to lead operational execution across our Indiana region, beginning with the launch and stabilization of our Indianapolis de novo location. Indianapolis will be staffed by an NP without a local doctor physically present, so this role is critical to making sure the clinic operates with confidence, consistency, and clear support from leadership. This is not a company-wide COO or pure strategy role. It is a hands-on regional operations leadership role responsible for clinic performance, Practice Manager leadership, cross-location consistency, and disciplined execution of the LūM operating model. Early Training and Onboarding Before improving or scaling the model, this leader must first learn what is already working. During the initial onboarding period, significant time will be spent in Granger/South Bend and Fort Wayne to understand current systems, build trust with existing teams, learn best practices, and prepare to transfer the strongest elements of the model into Indianapolis and future locations. What You Will Own Indianapolis Launch and Stabilization Own the operational launch checklist, readiness plan, and first-90-day stabilization of the Indianapolis clinic. Ensure staffing, scheduling, patient communication, documentation, technology, payments, and daily workflows are ready before launch. Create a reliable issue-escalation process between the Indy team, NP provider, and leadership. Regional Clinic Performance Monitor and improve schedule utilization, lead follow-up, consult show rate, treatment acceptance, collections, reviews, and patient experience. Establish a practical weekly operating rhythm with clear scorecards and action items. Identify operational bottlenecks early and drive follow-through until resolved. Practice Manager Leadership Manage, coach, and hold Practice Managers accountable across Indiana locations. Build trust with local teams while maintaining high standards and clear expectations. Support hiring, onboarding, training, and development of local operations leaders. Cross-Location Standardization and Best Practices Create consistency in how LūM clinics operate across Indianapolis, Granger/South Bend, and Fort Wayne. Identify what works well in one location and help deploy it across the region. Maintain practical playbooks, checklists, SOPs, and communication rhythms that make the model repeatable. AI and Technology Utilization Use AI tools such as ChatGPT, Claude, Gemini, Copilot, or similar platforms as part of daily work. Apply AI to improve SOPs, meeting summaries, action plans, team communication, training materials, process documentation, and operational problem-solving. Use technology responsibly in a healthcare environment, with appropriate judgment around privacy, accuracy, and compliance. Ideal Candidate Profile The ideal candidate is a structured, logical, detail-oriented operator who can also build strong relationships with local teams. They are steady, organized, practical, and comfortable holding people accountable without creating unnecessary drama. They should be able to learn an existing system before trying to enhance it, then help standardize and improve it across multiple locations. We are looking for someone with enough drive to lead, but not a lone-wolf architect who wants to redesign everything before understanding the model. This person should have the social ability to interact well with Practice Managers, providers, and local teams while maintaining regional accountability. Required Qualifications 3+ years of healthcare, dental, specialty medical, med spa, urgent care, physical therapy, or multi-site service operations experience. Experience managing managers, Practice Managers, office leaders, or equivalent local operations leaders. Strong organizational ability, follow-through, and attention to detail. Comfort using KPIs, dashboards, and basic financial drivers to improve performance. Demonstrated comfort using AI tools in a professional setting to improve productivity, communication, documentation, analysis, or process improvement. Ability to travel regularly among Indianapolis, Granger/South Bend, and Fort Wayne. Strong communication skills and the ability to build trust with local teams. Preferred Experience Experience opening, stabilizing, or scaling a new healthcare or service location. Experience supporting NP, PA, APP, or provider-led clinical models. Experience improving case acceptance, patient follow-up, schedule utilization, collections, or patient reviews. Experience using AI to create SOPs, summarize meetings, build training materials, or improve workflows. What Success Looks Like Indianapolis opens with strong operational readiness and clear accountability. Practice Managers understand expectations and receive consistent support. Best practices from Granger/South Bend and Fort Wayne are documented and deployed across the region. The NP-only clinic model operates smoothly, with clear escalation pathways and strong patient confidence. Leadership has consistent visibility into performance, issues, and priorities across Indiana. How to Apply Please send a brief introduction and resume. In your introduction, include one example of an operational process you improved and one example of how you have used AI or technology to make work more efficient, clear, or consistent.

Pay:

From $75,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off Retirement plan

Work Location:

In person