Front Desk Supervisor - Conrad Indianapolis

Conrad Indianapolis is looking for a Front Desk Supervisor to join the Front Office Team! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand. As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23-story tower has 247 guest rooms, 15,000 square feet of flexible meeting space, and 2 food and beverage outlets: The Capital Grille and The Lounge with the added convenience of in-room dining . We are home to the city's only hotel spa and are connected via skywalk to The Arts Garden and The Indiana Convention Center, giving teams and guests seamless access across downtown Indianapolis. Join a team that values clear goals, open communication, and data-driven decisions—backed by Hilton systems, strong ownership partnerships, and a culture that develops leaders and recognizes results. Want to learn more? Hotel Website , Instagram , Facebook Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Office Supervisor , you're not just supervising daily front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. Here's what you'll do during a typical day: Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency