Janitorial Site Manager

Job Summary The Janitorial Site Manager is responsible for overseeing all janitorial operations at a single assigned site, ensuring consistent service delivery, operational efficiency, and customer satisfaction. This role holds full accountability for site performance, including staffing, quality, safety, and compliance with contractual and company standards. The Site Manager serves as the primary point of contact for on-site client representatives and partners with the Area Manager to drive performance and continuous improvement. This position is dedicated to one site and does not oversee multiple locations. Duties /

Responsibilities Site Operations Management:

Oversee day-to-day janitorial operations at the assigned site, ensuring staffing levels, schedules, and workflows meet operational and contractual requirements.

Client Relations:

Serve as the primary on-site contact for the client. Maintain a strong professional relationship and ensure expectations, service levels, and concerns are addressed promptly and effectively.

Performance and Quality Oversight:

Monitor service quality through regular inspections and audits. Identify gaps and implement corrective actions to maintain cleanliness standards and customer satisfaction.

Staff Leadership and Development:

Supervise and support supervisors and janitorial team members. Reinforce expectations related to attendance, performance, safety, and professionalism. Partner with HR and the Area Manager on coaching, corrective actions, and employee development.

Compliance and Safety:

Ensure adherence to company policies, safety standards, and regulatory requirements. Monitor proper use of equipment, chemicals, and PPE.

Issue Resolution:

Address operational challenges, service complaints, or client concerns promptly. Investigate root causes and implement sustainable solutions.

Training and Communication:

Ensure proper onboarding and continuous training of staff. Communicate expectations, updates, and changes clearly to the team.

Reporting and Documentation:

Maintain accurate records related to staffing, attendance, inspections, incidents, and performance. Provide regular updates to the Area Manager.

Continuous Improvement:

Promote a culture of accountability, efficiency, and service excellence. Identify opportunities to improve processes, reduce costs, and enhance service delivery.

Essential Skills and Qualifications Education:

Bachelor's degree in Business, Operations Management, Facilities Management, or a related field preferred.

Experience:

Minimum of 2 years of experience in janitorial operations, facilities management, or a supervisory role.

Knowledge:

Understanding of janitorial operations, workforce management, safety standards, and service expectations within industrial or manufacturing environments. Strong leadership and team management skills Excellent communication and interpersonal skills Strong organizational and problem-solving abilities Ability to manage priorities within a single site Customer service and relationship management skills Must have a reliable smartphone for company systems and communication Physical Requirements Ability to walk and stand for extended periods Conduct routine site inspections Occasionally lift up to 30 pounds Work in industrial and production environments Work Environment Primarily on-site at assigned facility Exposure to noise, temperature variations, and cleaning chemicals Active work environment requiring regular movement throughout the site

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Health insurance Paid time off

Work Location:

In person