Overnight Hotel Front Desk

Don't wait to be called. Walk-In interviews are available between 10AM and 2PM Monday-Friday. Come to the Residence Inn at 1591 W. Prien Lake Rd. in Lake Charles and request a walk-in interview with the hiring manager. Job Summary We are seeking an energetic and dedicated Front Desk Associate to be the welcoming face of our hospitality team. In this pivotal role, you will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for a memorable guest experience, fostering a warm and inviting atmosphere. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant resort environment. Duties Greet guests warmly upon arrival, providing a friendly and professional first impression Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently Handle guest inquiries, reservations, and check-ins/outs with accuracy and courtesy Maintain guest records and manage billing processes using hotel management software Assist with guest relations by resolving issues promptly and ensuring satisfaction Support night audit procedures to reconcile daily transactions and ensure financial accuracy Coordinate with housekeeping, maintenance, and other departments to meet guest needs effectively Requirements Proven experience in customer service within the hospitality industry or hotel management preferred Strong communication skills with the ability to engage confidently with guests and team members Familiarity with front desk operations, hotel management systems, and multi-line phone systems a plus Knowledge of guest services, hospitality best practices, and hotel procedures Ability to handle all shift responsibilities and work flexible hours including evenings or overnight shifts Previous hotel experience is a plus but not mandatory; enthusiasm for learning is essential Join us as a Front Desk Associate and become an integral part of creating unforgettable guest experiences! Your positive attitude, attention to detail, and passion for hospitality will help elevate our service standards while advancing your career in the dynamic world of hotel management.

Pay:

$12.00 - $13.00 per hour

Work Location:

In person