Service Center Operations Manager (Machining & Repair)

Service Center Operations Manager (Machining & Repair) Peak Toolworks Precision Shreveport, LA Job Details $68,000 - $80,000 a year 1 day ago Qualifications Customer communication Employee relationship building Associate's degree Technical Proficiency Mechanical knowledge Full Job Description Ready to run a Service Center like a business you own? If driving EBITDA and On-Time Shipment while building a high-trust, high-output team sounds exciting, this role is for you. As Service Center Manager, you'll be the operational heartbeat—responsible for people, safety, quality, delivery, inventory, productivity, and financial performance.

Your Mission Lead People, Hands-On:

Direct the daily plan, roll up your sleeves as a working manager, and cultivate a motivated team. Partner with Talent/HR, identify capability gaps, and execute development plans. Own the

Numbers:

Manage the Service Center P&L and implement corrective actions to close financial gaps.

Make Quality Non-Negotiable:

Apply root cause analysis and corrective action to every nonconformance. Build a

Safer Workplace:

Conduct monthly inspections, perform Job Safety Analyses (JSA), and quickly mitigate risks.

Think Lean, Act Lean:

Champion continuous improvement, sustain 5S/Visual Factory, and clear audit nonconformities fast. Forecast with

Precision:

Collaborate with Sales on accurate monthly forecasts to hit or exceed targets.

Deliver SQDIP Outcomes:

Use robust Root Cause Countermeasures (RCCM) to improve Safety, Quality, Delivery, Inventory, and Productivity. Advance the

Enterprise:

Support special projects within the plant and broader operations. What Great Looks Like Success is measured against corporate objectives—EBITDA and On-Time Shipment—plus the leadership you demonstrate every day: Sound judgment and depth of thought Reliably driving results and meeting commitments Effective collaboration and people leadership Self-awareness of strengths and development needs

How You Operate Builds Networks:

You connect people and ideas, leveraging cross-functional expertise for customers.

Communication Proficiency:

Clear, open, and effective with every stakeholder.

Interpersonal Savvy:

You use tact and diplomacy, building rapport with customers and peer managers.

Customer Focus:

You sustain strong relationships, spot new opportunities, and coordinate with Regional and Service Sales Representatives.

Lean Manufacturing Principles:

You apply Lean tools to unlock performance, inventory control, and profitability.

Scope & Setting Supervisory Responsibility:

Leads all employees within the assigned Service Center.

Work Environment:

Manufacturing environment.

Physical Demands:

Regularly required to talk and hear. Frequently required to stand, walk, use hands to handle materials, and reach with arms. Requires visual acuity across close, distance, color, peripheral vision, depth perception, and focus adjustment. Ability to lift up to 75 lbs. Position Type /

Expected Hours:

Core work hours: 7:00 a.m. - 5:00 p.m. Occasional evenings and weekends required based on operational needs.

Travel:

Occasional travel required. Qualifications Associate degree required. 4-6 years' experience as a Site Manager or Facility Manager. Strong mechanical and technical aptitude. Imagine This It's month-end. A key order needs to ship on time. You orchestrate a quick JSA for a rework cell, redeploy talent based on the day's 5S audit, validate RCCMs on a quality escape, and align the forecast with Sales. The order ships on time—and your EBITDA beat holds. That's the impact you'll make here.