Site Manager

Site Manager - Swimming Pool Service Company Position Overview The Site Manager is responsible for the full operational and financial performance of a regional swimming pool service location. This role owns site-level P&L results, operational efficiency, customer satisfaction, and safety performance. The Site Manager ensures disciplined execution, strong gross margins, high service standards, and a culture of accountability. Success in this role is measured by profitability, technician productivity, customer retention, and safety outcomes. Core Responsibilities Operational Leadership Lead all daily service operations including scheduling, routing, dispatch, and quality control Drive technician productivity, first-time fix rates, and on-time completion Oversee maintenance, repair, and renovation service delivery Manage inventory controls, equipment readiness, and fleet operations Implement process improvements to increase efficiency and reduce waste Maintain strong operational KPIs and performance reporting Financial & P&L Ownership Own full site

P&L:

revenue, labor, materials, overhead, and EBITDA performance Achieve targeted gross margin through labor planning, cost control, and pricing discipline Develop and manage annual budgets and rolling forecasts Monitor financial results and proactively address variances Ensure accurate job costing and margin tracking Team Leadership & Development Recruit, develop, and retain high-performing technicians and staff Conduct performance reviews and set clear accountability standards Ensure required certifications, safety training, and skill development Build a culture of professionalism, ownership, and safety Drive technician engagement and retention Customer Experience & Relationship Management Maintain high service standards and rapid response times Resolve escalated customer issues professionally and efficiently Strengthening relationships with residential and commercial clients Drive customer satisfaction, retention, and referral growth Safety & Compliance Enforce OSHA standards and company safety policies Conduct regular safety meetings and audits Ensure proper chemical handling, storage, and transportation Maintain compliance with all local, state, and federal regulations Drive a low incident rate and strong safety culture Strategic Execution Implement company initiatives at the site level Identify opportunities for operational improvement and growth Collaborate with senior leadership on expansion and performance strategy Continuously improving efficiency, margin, and service delivery What We Offer 9 paid holidays Paid vacation and sick time Employer-matched 401(k) Employer-paid life insurance Optional supplemental life insurance Medical, dental, and vision insurance plans Equal Opportunity Employer Statement We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.