Service Manager Commercial Roofing (Westford, MA)

Technical | Estimating | Field Leadership | Customer-Facing | Fast-Paced This role is based out of our Westford, MA location and requires daily presence. About Nations Roof Nations Roof is a leading national commercial roofing contractor delivering reliable, cost-effective solutions across all major roofing and waterproofing systems. We focus on safety, quality, and long-term asset performance through both project work and ongoing maintenance programs. Position Summary The Service Manager leads day-to-day service operations, including repairs, maintenance, and small projects, while driving team performance, customer satisfaction, and financial results. This role partners with senior leadership to grow territory revenue and manage P&L. Key Responsibilities Lead service sales reps and field crews (repairs, maintenance, install) Manage scheduling, dispatch, and daily field operations Oversee service contracts and customer relationships Resolve technical and customer issues Monitor KPIs, improve performance, and drive accountability Manage budgets, P&L, invoicing, and cost controls Hire, train, and develop team members Identify and grow service and maintenance opportunities Qualifications 5+ years commercial roofing experience (TPO, PVC, EPDM, BUR, Mod Bit, Metal, Coatings) Leadership experience managing crews or service teams Strong estimating (repairs, replacements, surveys, maintenance) Work Order/spec reading and project management skills Knowledge of codes, safety (OSHA), and system design Strong communication, organization, and problem-solving skills Proficient in Microsoft Office and field technology Compensation & Benefits Salary + incentive Company vehicle or car allowance, phone, computer Medical, dental, vision, life, disability Paid time off + holidays 401(k) with match This job description outlines the general nature and level of work and is not a complete list of all responsibilities. Candidates must be able to perform essential duties with or without reasonable accommodation. Nations Roof is an Equal Opportunity Employer and a Drug-Free Workplace. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, genetic information, or other protected status. No recruiters. Must be authorized to work in the U.S. #IND123