Front of House Leader/Manager

Front of House Leader/Manager 3.8 3.8 out of 5 stars At Chick-fil-A, leadership is more than a role — it's an opportunity to make a lasting impact. As a Front of House (FOH) Leader/Manager , you will play a key role in shaping the guest experience, developing future leaders, and ensuring operational excellence across all service channels. By building strong systems, coaching leaders, and fostering a culture of care, you'll strengthen our restaurant today while investing in the leaders of tomorrow. Why Join Us? Compensation & Benefits Competitive pay Paid training and leadership development programs Complimentary meals during shifts Career Growth & Development Engaging leadership environment — lead, coach, and inspire your team daily Priority career growth pathways with opportunities for advancement within Chick-fil-A Access to Chick-fil-A's Remarkable Futures Scholarship Program (over $215M awarded since 1973) Leadership certifications and career coaching Opportunities to participate in Field Talent & Training at new restaurant openings Work-Life Balance Flexible scheduling Closed on

Sundays Key Responsibilities Strategic Leadership :

Develop and execute FOH strategies aligned with Chick-fil-A's Critical Success Factors (Leadership, Talent, Financial Stewardship, Sales & Brand Growth, and Customer Experience).

People Development :

Coach and grow Team Leaders and Team Members by setting clear expectations, providing accountability, and investing in leadership development.

Operational Excellence :

Design, optimize, and oversee systems that ensure smooth FOH operations, consistent service, and efficiency across all service channels.

Financial Stewardship :

Manage FOH labor, food, and operational costs; conduct safe/till audits; use reporting tools to maximize profitability while upholding guest service standards.

Customer Experience :

Ensure FOH teams consistently deliver Chick-fil-A's Core 4, Second-Mile Service, and Winning Hearts Every Day strategy, with a focus on hospitality, accuracy, and speed.

Continuous Improvement :

Innovate and refine systems, policies, and practices to drive efficiency, guest satisfaction, and team engagement.

Collaboration :

Work closely with the Operator and leadership team to align goals, share best practices, and strengthen organization-wide strategy.

Compliance & Standards :

Maintain safety, sanitation, and quality assurance standards; ensure readiness for third-party inspections. What We're Looking For Proven leadership experience with success in coaching and developing others Strong knowledge of Chick-fil-A operations, FOH best practices, Core 4, and Second-Mile Service Excellent communication and interpersonal skills; able to inspire and influence others Organized, forward-thinking, and solutions-oriented; thrives in a fast-paced environment Financial acumen with the ability to analyze data and control costs Flexible availability for openings, closings, peak hours, and special events Aligned with Chick-fil-A Kentlands Square's core values Care, Accountability, Ownership, Excellence ) Able to communicate effectively with both Back of House (BOH) and Front of House (FOH) teams to ensure alignment and smooth operations

Job Details Pay:

Competitive Type:

Full-time Schedule:

8-hour shifts, Monday-Saturday availability needed

Location:

On-site at

Chick-fil-A Kentlands Square Education:

No formal education required

REQUIREMENTS

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that's all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.