Field Supervisor

Field Supervisor - Comcast & Fidium Telecommunications Operations HighTek Contracting Inc. is seeking an experienced Field Supervisor to oversee technicians performing Comcast coaxial and Fidium fiber installations, service calls, and troubleshooting. This position is responsible for managing daily field operations, ensuring quality workmanship, maintaining safety compliance, and driving technician performance across assigned markets. Responsibilities Supervise residential and commercial technicians performing Comcast and Fidium installations, activations, and service work Monitor daily production, quality, customer satisfaction, and safety metrics Conduct field audits, ride-alongs, and quality inspections Assist technicians with escalations, troubleshooting, and technical support Ensure compliance with client standards, company policies, and safety requirements Coordinate technician schedules, routing, and workload distribution Train, coach, and develop technicians to improve performance and quality Review and manage KPIs, repeat calls, quality failures, and customer complaints Communicate daily with operations management, dispatch, and client representatives Verify technicians maintain proper vehicles, ladders, tools, meters, PPE, and required equipment Maintain accurate reporting and documentation of field activities Support recruiting, onboarding, and technician retention efforts Requirements Previous telecommunications supervisory or leadership experience required Strong knowledge of Comcast coaxial installations, troubleshooting, and service work Strong knowledge of

FTTH/FTTP

fiber installations and troubleshooting Experience managing field technicians and subcontractors Ability to read and interpret telecom work orders and technical documentation Excellent leadership, communication, and organizational skills Valid driver's license and reliable transportation Ability to pass background check and client requirements Proficient with mobile workforce applications, reporting systems, and Microsoft Office/Google Workspace Ability to work flexible hours as business needs require Preferred Qualifications Comcast/Xfinity experience Fidium fiber experience Experience with residential, commercial, and business-class telecommunications services Previous experience as a Lead Technician, Supervisor, or Operations Manager Understanding of telecom quality, safety, and performance metrics What We Offer Competitive compensation Weekly pay Growth and advancement opportunities Leadership role within a rapidly expanding telecommunications contractor Opportunity to manage multiple markets and teams

Job Type:

Full-Time Industry:

Telecommunications Company:

HighTek Contracting Inc.

Experience Required:

Telecommunications Field Leadership Experience Preferred Work Location:

Field-Based (Massachusetts, New Hampshire, Maine, and surrounding service areas)

Pay:

$48,000.00 - $72,000.00 per year

Work Location:

On the road