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Director of Operations
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Residential Construction Company
Saginaw, MI (In Person)
$120,000 Salary, Full-Time
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Job Description
Director of Operations - Herbert Family of Companies Michigan | Full-Time | Leadership Position We're seeking a Director of Operations who blends sharp operational discipline with genuine leadership empathy. If you're the kind of leader who can roll up their sleeves, mentor a team, and drive results without sacrificing relationships, this role is for you. You'll sit at the center of our growth, partnering with Sales, Production, and Finance to scale responsibly and consistently protect our reputation for quality and reliability. We are growing with a purpose: to deliver exceptional residential roofing solutions—shingles and flat roofs—while building a lasting, people-first culture. We're a values-driven, community-focused team that values candor, accountability, and collaboration The Director of Operations will oversee all operational facets across multiple branches—ensuring we have the right people, processes, and data in place to deliver outstanding customer outcomes while maintaining profitability. This role is not just about numbers; it's about people, process, and the shared commitment to the Herbert Family of Companies' core values. Key Responsibilities Operational Leadership & People Development
- Lead, develop, and hold General Managers and the Service Manager accountable for results
- Run weekly L10s, quarterly conversations, and annual performance reviews
- Foster a culture of accountability, learning, and care for both customers and teammates Operations Process Ownership & Standardization
- Own core operational playbooks: pre-production, scheduling, execution, service, and reporting
- Document and enforce standardized processes across all locations
- Champion continuous improvement and practical efficiency gains Cross-Functional Alignment
- Ensure seamless handoffs between Sales, Production, and Finance
- Maintain accurate scheduling flow and complete job inputs for costing
- Guarantee complete and consistent production data for finance and decision-making Production CRM Accuracy & Usage
- Maintain integrity of production data in Builder Prime
- Ensure teams consistently update statuses, documentation, and required fields
- Enforce CRM discipline for scheduling, tracking, and closeout Customer Experience Outcomes
- Own customer satisfaction metrics and reputation across the company
- Oversee service and warranty processes that protect profitability and brand trust Capacity Planning & Forecasting
- Own production capacity planning, labor alignment, and scheduling forecasts
- Ensure operational readiness to meet revenue goals People, Values, and Culture
- Recruit, onboard, and develop leadership talent aligned with Herbert Roofing's values
- Model and reinforce EOS principles and the company's core values in every interaction Qualifications
- 5+ years in residential construction operations leadership
- Proven ability to lead multiple General Managers and a Service Manager across multiple locations
- Strong financial acumen: cost control, job costing, GP management, and budgeting
- Experience implementing EOS is a plus
- Excellent communication, coaching, and relationship-building skills
- Bachelor's degree in Construction Management, Business, or a related field preferred, but not required Compensation & Benefits
Base Salary:
$120,000 per yearQuarterly KPI Bonus:
Tied to GP, revenue, and operational metricsOperational Excellence Bonus:
Additional quarterly incentives based on defined metricsAnnual Profit-Based Bonus:
Based on net profit performanceProfit Sharing:
Eligible for Herbert Family of Companies Profit Sharing PlanBenefits:
Company health plan after 90 days; option to upgrade coverage; 401(k) with 5% matchVehicle & Tools:
Company vehicle and company issued tech and credit card Why Join Us?- Be part of a purpose-driven, values-based organization that rewards leadership and collaboration
- Directly influence strategy, people development, and operational excellence across multiple branches
- Competitive compensation with clear, performance-based incentives
- Opportunity for professional growth as Herbert Family of Companies scales Apply Today If you're a strategic leader with backbone, emotional intelligence, and the ability to speak the truth—even when it's uncomfortable—this role was built for you.