Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Airport Shuttle Assistant Manager
Job
Groome Transportation
Rochester, MN (In Person)
$56,500 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
78
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
The Assistant Manager is primarily responsible for the oversight of an airport shuttle location, consisting of drivers and dispatchers, ensuring daily operations are running properly and efficiently. Role and Responsibilities Supervise the work done by the department and monitor the actions of the staff, directing them toward the accomplishment of company goals Oversee daily line runs to ensure adequate inventory is available based on projected demand Adjust staffing and equipment on an ongoing basis to ensure seats are available Assist the Operations Manager in the recruitment, training and retention of employees Assign duties and work schedules Assist Operations Manager in the development and follow-through of goals and deadlines, and communication to associates Evaluate employee performance and reward appropriately Develop and counsel staff in an honest, firm, communicative, problem-solving manner, and take corrective action as appropriate Approve time cards and time off requests Adhere to company values as stated in the Employee Handbook when dealing with personnel situations and/or conflicts Manage customer issues, utilizing strong customer service skills and maintaining the best interest of the customer when developing resolutions Create and foster team environment and open communication internally, as well as with other company offices Report daily sales and billings to corporate including daily revenue totals, driver tips, and processing refunds Cover shifts as needed Maintain an excellent attendance record Provide feedback to associates and management on an ongoing basis Other responsibilities as required Qualifications and Education Requirements High School diploma or equivalent required, college courses a plus 4 5 years previous customer service or dealing with the public experience in transportation, logistics or a similar industry; or at least 4 years' experience with Groome Transportation, several of those as a senior customer service agent 3+ years handling multiple phone lines and preferably previous management experience Knowledge of DOT and safety regulations Experience dealing with employee and customer issues, or strength of interpersonal skills to handle employee and customer interaction well, with training Software experience with Word, Excel, and Outlook and other Internet applications Some experience using scheduling and/or reservation software Cash handling experience Must pass pre-employment drug test Complete pre-employment background check Ability to communicate effectively in English Preferred Skills Flexibility and sense of humor Ability to successfully multi-task and work efficiently Excellent customer service, problem solving, communication and decision-making skills Ability to succeed in and handle a high stress environment Strong inter-personal and conflict resolution skills Ability to motivate associates Set and achieve goals and objectives Ability to delegate, create a supportive working environment and cultivate a strong emphasis on teamwork Highly detail-oriented Please apply on our website: https://intelliapp.driverapponline.com/c/groometrans?reference_page=start&jr_id=362759