Operations Supervisor

POSITION PURPOSE

The primary purpose of this position is the Operations Supervisor is responsible for overseeing all maintenance activities across two primary areas: (1) fleet, equipment, and facility needs for the moving company's operations, and (2) the daily work of maintenance technicians serving Immanuel Living At Home members household. This role ensures safe, efficient, and compliant operations while maintaining high-quality service standards for residents, staff, and customers. Position Duties Leadership & Oversight Supervise, schedule, and support maintenance technicians, ensuring timely completion of work orders and preventative maintenance tasks for Immanuel Living At Home Members. Oversee maintenance support for the moving company, including fleet upkeep, maintenance, and equipment repairs. Train, mentor, and evaluate team members; assist with recruitment. Coordinate daily assignments and ensure adequate staffing for both moving operations and facility needs. Maintenance & Repair Troubleshoot and assist technicians with complex repairs involving plumbing, electrical, carpentry, and general building systems. Ensure moving trucks, dollies, lifts, and warehouse equipment are inspected, maintained, and safe for use. Support Immanuel Living At Home maintenance requests related to resident homes, common areas, grounds, and life-safety systems. Compliance & Safety Enforce

OSHA, DOT

(if applicable), and company safety standards across all sites. Monitor and document all maintenance activities, inspections, and repairs according to regulatory guidelines for senior living environments. Maintain proper documentation for fleet maintenance, permits, and service schedules. Operational Management Coordinate with moving operations leadership to schedule fleet downtime and equipment availability. Work with Directors to prioritize facility projects and resident service needs. Manage inventory of parts, tools, and supplies; ensure cost-effective purchasing and vendor coordination. Recommend improvements to processes, scheduling, safety practices, and preventative maintenance plans. Customer & Resident Service Provide responsive, respectful service to residents, families, and customers. Communicate clearly with moving staff and leadership to ensure expectations are met. Handle escalated maintenance concerns with professionalism and urgency.

ESSENTIAL PHYSICAL, MENTAL, AND EMOTIONAL REQUIREMENTS

The employee must be at least 18 years of age, as the position operates potentially hazardous equipment. The employee must be able to perform multiple tasks simultaneously and be able to work under time and/or deadline pressures. Specific vision abilities required of this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift 50+ pounds and perform physical tasks as needed.

EDUCATION AND EXPERIENCE 3

to 5 years of maintenance experience 2 + years of supervisory or team lead experience preferred Experience in Senior Living, multi family housing or regulated residential environment is a plus. Current Montana Driver's License in good standing

SUPERVISION

This position interacts with managers, staff and other departmental staff, residents, and resident designees. The employee is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules, and regulations governing the tasks being performed. Immanuel Living is a not-for-profit, Life Plan Community located in Kalispell, MT. Thanks to our creative and dedicated staff, we offer residents new possibilities each day - along with resort style amenities, numerous options for healthy lifestyles, and a breathtaking location in the Flathead Valley near Glacier National Park. Immanuel Living is the primary residence for 300 older adults living in our independent villa apartments, assisted living and memory support residences, our post-acute rehab and long term care residences and includes multiple dining rooms, a fitness center, art studio, and more.

What We Offer:

Immanuel Living offers a competitive benefits package that goes above and beyond. Benefits eligible employees can take advantage of: Retirement Savings Plan with strong employer contribution Affordable Child Care Generous paid-time off (PTO) program. Earn-as-you-go plan that rolls over year to year, offering flexibility Medical benefits Optional dental and vision insurance Life insurance Employee Scholarships promoting lifelong learning Employee wellness programs Free and Discounted employee meals Immanuel Living is a drug-free workplace and an Equal Opportunity Employer.