Director of Operations

Director of Operations We are looking for an operations-focused leader to oversee the daily rhythm, execution, and guest experience of The Big Sky Motel. This is a live-on-site leadership role focused on operational consistency, guest experience, property standards, and daily motel operations. Compensation & Benefits Starting salary of $45,000-55,000 annually depending on experience On-site housing included. Utilities included Paid time off Annual bonus opportunities up to $10,000 tied to KPIs Schedule Monday-Friday Open to close (9am

• 9pm April
• November, 9am
• 7pm November
• April) Responsibilities Oversee daily motel operations Ensure SOPs are consistently followed Conduct room and property inspections Coordinate maintenance scheduling and operational flow Support housekeeping accountability and efficiency Monitor guest experience and resolve guest issues Maintain property organization and operational consistency Help manage schedules and daily staffing coordination Answer guest calls and make reservations Manage daily guest communication and front office coverage Check guests in and support guest needs throughout their stay Key Performance Indicators (KPIs) Google review score Room inspection scores Grounds inspection scores Guest complaint frequency Maintenance response time Labor efficiency Our Values The Big Sky Motel feels like home.

We are not a Hilton and we never will be. We make choices that make the motel feel more like home. We work with a calm urgency. Guests may only be here for one night. We solve problems quickly and with care. We tell a story. We are part of the American roadside motel story and a four-generation family business. We do not cut corners with guest experience. We protect the parts of the experience guests can feel and see. We know and use our guests' names. Relationships matter here. We foster a community. We connect guests to Roundup and Southeast Montana. We do good. We care for our community, our guests, and the property. We strive to be the best, not the cheapest. We focus on quality, care, and consistency. No guest is less. Every guest receives the same level of care and respect.

Pay:

$45,000.00

• $55,000.

00 per year

Benefits:

Employee discount Paid time off

Experience:

Leadership:

3 years (Required) Hotel management: 2 years (Preferred) Customer service: 2 years (Preferred)

Work Location:

In person