Operations Support Associate - Charlotte Corporate

Operations Support Associate - Charlotte Corporate Northwood Ravin - 3.8 Charlotte, NC Job Details Full-time 7 hours ago Benefits Paid time off Retirement plan Qualifications Property management tools 5 years Software implementation Process improvement Gap analysis Improving operational efficiency OneSite Systems & applications support Root cause analysis Senior level Training Property management Analytics Full Job Description Operations Support Associate Charlotte Corporate Office Behind Every Exceptional Community Is a Team That Runs It Flawlessly At Northwood Ravin, we're known for creating some of the most distinctive luxury apartment communities in the Southeast. That same level of care and precision extends beyond what residents see—it's embedded in how we operate every day. We're looking for an Operations Support Associate who takes pride in owning system performance, driving operational efficiency, and supporting site teams through technical expertise and problem-solving. The Opportunity In this position, you will support and optimize operational systems across the portfolio, while being a subject matter expert with a focus on utility management, RealPage platforms, and internal processes. You will act as a key resource for troubleshooting, training, and identifying opportunities to improve efficiency and performance.

Key areas of focus include:

Monitoring utility management functions, including billing, usage, and cost recovery to ensure performance and accuracy Troubleshooting system issues with vendors and onsite teams, maintaining ownership through resolution Supporting RealPage platforms, including OneSite, Utility Management, and LOFT, across communities Analyzing support ticket trends to identify gaps, reduce volume, and recommend process or training improvements Leading system implementations, new community setups, and training for site teams This is a role for someone who is highly analytical, solutions-oriented, and able to take ownership of complex issues while driving improvements across systems and teams. What You Bring to the Team You have a solid foundation in property management operations and systems, with 5+ years of experience in RealPage platforms including OneSite, Utility Management, and LOFT Leasing. You are a RealPage Super User with experience supporting implementations, troubleshooting issues, training teams and being able to identify root causes with a proactive mindset. More importantly, you bring a thoughtful, detail-oriented approach, communicate clearly, and take ownership of your work. You're dependable, collaborative, and take pride in delivering high-quality results and representing the Northwood Ravin brand with pride. Why Northwood Ravin We believe exceptional communities are built by exceptional people and we are intentional about supporting both. Our team is supported through competitive compensation, personal development, housing opportunities within our communities, and an elevated benefits experience designed to promote well-being, financial stability, and life beyond work. We offer retirement planning with company match, generous paid time off, and dedicated time to give back through volunteer initiatives. Our commitment to you evolves over time, through expanded time off, enhanced retirement contributions, reduced benefit costs, and meaningful recognition at key milestones. Our Culture We're collaborative, accountable, and committed to excellence in everything we do. There's a shared pride in our work and a shared understanding that the details matter. If you're looking to be part of a team that operates with intention and high standards, we'd love to connect. Northwood Ravin is an equal opportunity employer.