Job Description
Operations Lead / Senior S&O ShipOnSite - Surf City Hampstead, NC Job Details Full-time $19 - $24 an hour 2 days ago Benefits Paid training Health insurance 401(k) Opportunities for advancement Qualifications Computer operation Customer communication Multitasking Accountability Packing Customer service Team leadership Conflict de-escalation Printing Problem-solving Organizational skills Full Job Description ShipOnSite is Hiring — Operations Lead / Senior Shipping & Office Associate ("S&O ") 40 Hours Guaranteed We can teach shipping, printing, mailbox services, and the technical side of the business. What's harder to teach is: accountability urgency communication leadership consistency critical thinking problem solving attention to detail adaptability and actually caring about the outcome ShipOnSite is a fast-paced, high-standard environment. We are looking for dependable people that want to help build something better — not people looking for a place to coast. This is not the type of job where you stand around waiting to be told what to do. We want people that naturally lead by example, stay productive, communicate well, solve problems quickly, and take ownership of the environment around them. The people that succeed here are the ones that stay calm under pressure, think ahead, help improve systems, support the team, and consistently raise the standard around them. If you get frustrated by poor communication, low standards, inefficiency, or coworkers that don't pull their weight… you'll probably fit in well here.
Position Overview Reports to:
Store Manager Core Responsibilities:
runs the floor daily oversees staff performance handles customer escalations maintains organization, urgency, and workflow throughout the store helps ensure customers receive fast, professional service Assists With:
hiring training administrative tasks stepping in when short staffed This role is ideal for someone that naturally takes initiative, communicates confidently, leads by example, and wants to grow into larger operational responsibilities over time. What the Job Looks Like This role combines: customer service shipping & logistics printing production team support multitasking operational oversight sales & upselling problem solving No two days are exactly the same. You'll help customers with shipping, printing, mailbox, and business services while also helping keep the team productive, organized, and operating efficiently during busy periods. You'll be expected to multitask, stay organized, communicate professionally, solve problems quickly, maintain accountability, and help keep daily operations running smoothly. This is an active, fast-moving position. Expect to stay moving throughout the day and regularly lift packages weighing 60+ lbs. Schedule Full-Time — Guaranteed 40 Hours Monday-Friday:
8:30am-5:30pm Rotating Saturdays:
9:30am-3:30pm We're Looking for People Who:
work efficiently without sacrificing accuracy communicate professionally with customers and teammates lead by example without needing constant supervision stay calm under pressure take initiative instead of waiting to be told what to do hold themselves and others to a high standard notice problems early and solve them proactively show up consistently and on time work well with a team want to grow personally and professionally This position is best suited for someone who enjoys staying busy, solving problems, helping people, improving operations, and taking pride in being dependable, capable, and productive. Preferred Qualifications leadership or supervisory experience customer service or cash-handling experience strong computer and technology skills printing, shipping, retail, office, or operations experience Canva, Adobe, or other design software experience sales or upselling experience 50+ WPM typing speed Notary certification is REQUIRED
within 90 days of hire. Why Strong Employees Stay Here We're building a company focused on growth, strong systems, accountability, and taking care of both our customers and our team. We value people that work hard, communicate well, solve problems, improve processes, support the team, and help make the business better instead of just getting through the day. We offer:
guaranteed full-time hours paid training performance-based raises advancement opportunities leadership that recognizes initiative and effort a team-oriented environment with high standards opportunities to grow into larger leadership responsibilities benefits opportunities (health, 401k, etc.) We promote from within whenever possible and strongly value employees that consistently show reliability, ownership, initiative, and leadership potential. Before You Apply Please do not apply if: you are frequently late or unreliable you dislike fast-paced environments you struggle with multitasking or technology you avoid accountability or feedback you are looking for a low-effort position you prefer minimal customer interaction you do not work well with urgency If you take pride in working hard, learning quickly, solving problems, helping people, and being part of a dependable team — we'd love to hear from you. ShipOnSite - Surf City Veteran-owned | Community-focused | Growing fast Pay:
$19.00 - $24.00 per hour Work Location:
In person
