Director, CSP AI & Scale Cloud Fulfillment Operations T2

General Information Req #

WD00097741

Career area:

Supply Chain Country/Region:

United States of America State:

North Carolina City:

Morrisville Date:

Tuesday, May 5, 2026 Working time:

Full-time Additional Locations :

• United States of America
• North Carolina
• Morrisville Why Work at Lenovo We are Lenovo.

We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (

HKSE:

992) (

ADR:

LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our . Description and Requirements The primary role of the Customer Fulfillment Director is to efficiently and effectively lead the customer fulfillment team to deliver the company's customer segmentation strategy, build strategic customer relationships, meet and exceed customer expectations, and champion the needs of the customer in the end-to-end supply chain. This role serves as the key supply chain contact for internal and external customers. The role oversees the transactional management of customer orders, development and execution of customer collaboration opportunities for joint value creation, and improvements in customer experience.

Responsibilities:

Our key KPI is to ensure every order ships according to Customer SLA Customer Facing Position (Internal/Sales and External/Customer) Interlock with multiple teams on critical orders and open issues. (Chasing parts, offspecing, factory prioritizing, logistics, etc....) Liaise with demand planning and business unit teams Facilitate unique supply chain related customer requirements. Manage execution inside the factory, ensuring orders are scheduled and produced on-time Review daily backlog to get in front of potential issues affecting customers Support and drive various digital and AI projects. Required Skills Advanced Excel skills.

SAP S4, IPS, BSR

English proficiency. Ability to work under pressure and deadlines. Customer Service skills. Strong ownership, leadership and sense of urgency. Positive attitude. Embrace challenge, find complex and challenging situations as opportunities to learn. Innovative thinking. Proactive and organized. Project Management skills. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations :

• United States of America
• North Carolina
• Morrisville
• United States of America
• United States of America
• North Carolina
• United States of America
• North Carolina
• Morrisville