Director of Operations + Home Service + Omaha

Director of Operations + Home Service + Omaha Lutz and Company - 4.8 Omaha, NE Job Details Full-time $100,000 - $115,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Vendor relationship building Sourcing Pricing Operations management Organization design Residential construction Process improvement Scalable systems Improving operational efficiency Team development Hiring Key Performance Indicators Team management Quality control Vendor relationship management Recruiting Supplier selection Senior level Escalation handling Property management Senior leadership Full Job Description Our client is a well‑backed, early‑stage venture redefining how homeowners manage their homes, delivering a concierge‑style, white‑glove experience powered by smart technology and trusted service partners.

The mission is simple:

make homeownership seamless, proactive, and effortless. This is a ground‑floor leadership role for someone who wants more than execution. You'll design the operating model, build the vendor ecosystem, set the service standard, and lead the business as it scales nationally. The Opportunity As Director of Operations, you'll be responsible for building and scaling the company's service delivery model from the ground up. In the early stages, this role is highly hands‑on. Over time, you'll transition into leading a growing operations team and vendor network. This role offers a rare blend of startup, operational design, and long‑term leadership runway. Key Responsibilities Build & Launch Operations Design and implement the end‑to‑end service model Personally manage early customer requests to establish service standards Deliver a consistently high‑touch, premium customer experience Develop a Scalable Vendor Network Source, vet, and onboard trusted home service providers Establish pricing models, service standards, and performance expectations Build a repeatable, scalable approach to vendor partnerships Own the Customer Experience Define and maintain concierge‑level service standards Handle escalations and continuously refine service delivery Implement feedback loops, quality controls, and performance metrics Create Systems That Scale Build workflows, SOPs, and operational playbooks Identify opportunities for process improvement and automation Partner with technical teams to implement smarter operational solutions Lead & Grow the Team Define the operations org structure and hiring roadmap Recruit, develop, and lead an operations team Transition from hands‑on operator to strategic leader as the business grows Qualifications Experience Background in home services, residential construction, general contracting, or property management Experience building or scaling operations in a fast‑moving environment Skills Strong vendor management and relationship‑building capabilities Proven ability to create structure, systems, and repeatable processes Execution‑focused with a strong bias toward action Mindset Builder mentality—comfortable creating something from nothing Thrives in ambiguity and high‑ownership environments Accountable, resilient, and highly collaborative If you want a seat at the table—not just to execute, but to build, shape, and lead—this is the kind of opportunity that doesn't come around often. For confidential consideration, please complete our Lutz application for this role listed on our website: www.lutz.us/current-opportunities. You can also send your resume to Sierra Monroe at . We understand that confidentiality is extremely important, and your resume will NOT be forwarded to our client without your permission. Job Number - 3592461LC #

MP Pay:

$100,000.00 - $115,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person